Christion Wilkerson
Tuscaloosa,AL
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Summit Physician Group
Tuscaloosa, AL
12.2024 - 04.2026
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Improved accuracy of patient data with meticulous record-keeping.
- Enhanced office efficiency by implementing new filing system for patient records.
- Reduced administrative errors by consistently verifying insurance information.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Processed medical insurance claims and payments.
- Coordinated insurance verifications and patient records for seamless billing processes.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Trained new staff on office procedures and electronic systems to ensure operational efficiency.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Prepared and processed patient referrals and transfer requests.
Medical Receptionist
Partlow Harbin and Poist OB/GYN
Tuscaloosa, AL
01.2023 - 11.2024
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated insurance verifications and patient records for seamless billing processes.
- Assisted in maintaining accurate electronic health records for compliance and quality assurance.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Trained new staff on office procedures and electronic systems to ensure operational efficiency.
- Implemented process improvements that reduced patient wait times and increased satisfaction rates.
- Oversaw daily operations, ensuring adherence to clinic policies and regulatory standards.
- Led initiatives to streamline front desk functions, enhancing overall patient experience and support services.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
- Prepared and processed patient referrals and transfer requests.
Pharmacy Technician
Walgreens
Tuscaloosa, AL
09.2020 - 01.2022
- Dispensed medications accurately while adhering to regulatory standards and pharmacy protocols.
- Assisted in inventory management, ensuring optimal stock levels of pharmaceuticals and supplies.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Trained new staff on pharmacy procedures, enhancing team efficiency and service quality.
- Monitored medication storage conditions to maintain product integrity and adherence to safety guidelines.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Remote customer service representative
Startek
Tuscaloosa, AL
01.2019 - 08.2020
- Interact with customers via email, chat, or phone to address inquiries, resolve issues, and provide information about our products or services
- Identify customer needs and concerns, and proactively find solutions to meet their requirements
- Led initiatives to enhance product knowledge among staff, boosting confidence in customer interactions.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Responded proactively and positively to rapid change.
Sales Associate, Appliances
The Home Depot
Tuscaloosa, AL
01.2016 - 12.2018
- Passionately represented products and services by sharing and demonstrating product and sales know-how with customers. Provided product demonstrations to educate customers on full product capabilities to maximize their experience.
- Took a customer-first approach with all customer interactions. Listened and evaluated customer needs and provided appropriate solutions.
- Achieved sales and customer experience goals and objectives.
- Assisted customers in product selection, enhancing shopping experience and driving sales.
- Maintained knowledge of current promotions and product features to inform customer decisions.
- Trained new associates on sales techniques and customer service best practices.
- Managed inventory levels, ensuring stock accuracy and availability for customers.
- Resolved customer complaints swiftly, improving satisfaction and loyalty rates.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Associate - Computer And Information Sciences
Shelton State Community College
Tuscaloosa, ALHigh school diploma -
Hillcrest High School
Tuscaloosa, AL05-2015
Skills
- Front desk operations
- Medical terminology
- Telephone etiquette
- Insurance verification
- Records management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
Certification
- Pharmacy Technician Certification
- Pharmacy Technician License
- Driver's License
Timeline
Medical Receptionist
Summit Physician Group
12.2024 - 04.2026
Medical Receptionist
Partlow Harbin and Poist OB/GYN
01.2023 - 11.2024
Pharmacy Technician
Walgreens
09.2020 - 01.2022
Remote customer service representative
Startek
01.2019 - 08.2020
Sales Associate, Appliances
The Home Depot
01.2016 - 12.2018
High school diploma -
Hillcrest High School
Associate - Computer And Information Sciences
Shelton State Community College