Christle Harbolic
Poughkeepsie,NY
Summary
Strategic and innovative Office & Human Resources Manager with 8+ years of experience that translates business visions into executive and HR initiatives that improve performance, profitability, growth, and employee engagement. Genuine influencer who thrives on tough challenges and translates visions and strategies into actionable, value-added goals. A proven track record of using excellent personal, communication and organization skills to lead and improve HR departments, recruit excellent personnel, and improve department efficiencies, while managing the office environment. Team player with excellent communication skills, high quality of work, driven and highly self-motivated.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Servpro Of Tarrytown/Elmsford
Elmsford, NY
05.2022 - Current
- Promoted from Office and HR Manager to manage three Servpro Franchises within NY and CT.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Processed employee claims involving performance issues and harassment.
- Devised hiring and recruitment policies.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
- Recruited top talent to maximize profitability.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
- Improved operational processes resulting in productivity increase in HR department.
- Facilitated criminal background check process for new hires.
- Conducted salary survey research for both exempt and non-exempt positions.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Liaised between multiple business divisions to improve communications.
Office and HR Manager
Servpro Of Tarrytown/Elmsford
Elmsford, NY
11.2013 - 05.2022
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
- Evaluated effectiveness of training programs and provided upper management strategic recommendations for improvements.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
- Developed standard operating procedures for all administrative employees.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Trained and mentored staff on procedures, compliance requirements and collections techniques.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Revitalized web content and social media profiles with new and interesting content.
- Coordinated creation and deployment of videos, social media posts and other marketing collateral.
- Tracked and reported on marketing campaign responses.
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Diversified and enhanced website pages and social media platforms to boost reach.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Discussed SEO needs and optimized strategies for short- and long-term campaigns.
Administrative Assistant/Dispatcher
Burke Heat
Hawthorne, NY
04.2011 - 12.2012
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Maintained office supply inventory
- Prepared service invoices and timecards for processing.
Education
Bachelor of Science - Human Resources Management
SUNY Empire State College
Saratoga Springs, NY01.2024
Skills
- Personnel Recruitment
- Training and Development
- Conflict Resolution
- Microsoft Office proficiency
- Team Building
- Policy and Procedure Modification
- Excellent multi-tasking ability
- Clear oral/written communication
- Social Media Recruiting
- Brand Identity
- Compensation and benefits
- Equal Opportunities Facilitation
- Labor negotiations
- Benefits and Compensation Management
- Benefits administration
Accomplishments
- Collaborated with Servpro Industries in the development of the Learning Management System (LMS) program and beta tested various training programs.
- Resolved beta testing product issues through consumer testing and reporting.
- Completed various training programs with successful results that lead to the software developers using my profile for training examples and demonstration.
Certification
- IICRC - Water Restoration Technician Certification - May 2022
Timeline
Human Resources Manager
Servpro Of Tarrytown/Elmsford
05.2022 - Current
Office and HR Manager
Servpro Of Tarrytown/Elmsford
11.2013 - 05.2022
Administrative Assistant/Dispatcher
Burke Heat
04.2011 - 12.2012
Bachelor of Science - Human Resources Management
SUNY Empire State College
- IICRC - Water Restoration Technician Certification - May 2022
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