Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTNE BECCARD

WEST BEND,WI

Summary

Dynamic Customer Service Representative with proven expertise at Lindner Logistics LLC in resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for developing strong relationships and implementing best practices that improved customer satisfaction and retention. Skilled in data entry and complaint handling, ensuring efficient service delivery.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Lindner Logistics LLC
07.2016 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Responded proactively and positively to rapid change.

Education

Technical Diploma - Medical Coding Specialist.

Moraine Park Technical College
Fond Du Lac, WI
12-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Complaint handling
  • Scheduling
  • Team development
  • Documentation
  • Building rapport
  • Clerical support
  • Filing
  • Prioritization

Timeline

Customer Service Representative

Lindner Logistics LLC
07.2016 - Current

Technical Diploma - Medical Coding Specialist.

Moraine Park Technical College

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