Christoffer Jones
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
16
16
years of professional experience
Work History
Account Manager
Smart Financial
10.2022 - 04.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
Client Experience Specialist
Smart Assets
05.2022 - 11.2022
- Enhanced client satisfaction by addressing concerns promptly and providing personalized solutions.
- Implemented effective communication strategies to keep clients informed during service delivery processes.
- Utilized CRM tools to manage client information effectively, streamlining daily tasks and simplifying reporting processes.
Digital Sales Consultant Associate
Realtor.com
10.2021 - 04.2022
- Increased digital sales by developing and implementing effective online marketing strategies.
- Boosted client satisfaction by providing personalized sales consultations and recommending tailored digital solutions.
- Provided exceptional customer service, resolving issues promptly while maintaining professionalism in challenging situations.
Business Development Specialist
ProSites
05.2019 - 04.2020
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.
- Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
- Enhanced brand visibility by designing and implementing innovative marketing campaigns across various platforms.
Commercial Insurance Agent
Self-employeed
06.2013 - 06.2018
- Increased client satisfaction by providing personalized commercial insurance solutions tailored to their specific needs.
- Developed new business opportunities for the agency through targeted prospecting and networking activities.
- Strengthened client relationships with timely follow-up and excellent customer service, leading to increased retention rates.
- Collaborated with underwriters to negotiate favorable policy terms and pricing for clients, ensuring comprehensive coverage at competitive rates.
Sales Manager
Verizon
03.2011 - 05.2013
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Account Executive
Time Warner Cable Business Class
04.2007 - 02.2011
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
Education
No Degree -
College of The Desert
Palm Desert, CA05.2006
Diploma -
Vista Del Lago High School
Moreno Valley, CA2005
Skills
- Schedule Management
- Client Relationship Management
- Sales Development
- Customer service orientation
- Critical thinking
- Positive attitude
- Lead Generation
- Customer Needs Assessment
- Business Development
- Converting Leads
Timeline
Account Manager
Smart Financial
10.2022 - 04.2023
Client Experience Specialist
Smart Assets
05.2022 - 11.2022
Digital Sales Consultant Associate
Realtor.com
10.2021 - 04.2022
Business Development Specialist
ProSites
05.2019 - 04.2020
Commercial Insurance Agent
Self-employeed
06.2013 - 06.2018
Sales Manager
Verizon
03.2011 - 05.2013
Account Executive
Time Warner Cable Business Class
04.2007 - 02.2011
No Degree -
College of The Desert
Diploma -
Vista Del Lago High School
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