Christon Pfeifer
Saint Joseph,USA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Agent
Alorica
Saint Joseph, MO
03.2018 - 10.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided information regarding charge accounts and loyalty programs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Store Team Member
Casey General Store
Saint Joseph, MO
06.2020 - 10.2020
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Operated register to process payments and collect cash payment for order totals.
- Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
- Prepared materials for following shift.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
- Walked around facility frequently to check activities.
- Coordinated with day management regarding on-going issues.
- Analyzed customer levels and planned resources according to needs.
Customer Service Representative
Results Companies
Saint Joseph, MO
02.2017 - 02.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Crew Team Member
Taco Bell
Saint Joseph, MO
01.2016 - 09.2017
- Operated register to process payments and collect cash payment for order totals.
- Maintained organization of utensils and condiments for guest convenience.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Greeted customers at drive-thru and took food orders.
- Used proper techniques to prepare food and ingredients.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Recorded orders by answering customer questions and entering requests in system.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted other team members to achieve goals.
- Supported great dining and meal experiences for guests.
Crew Member
Sonic
Saint Joseph, MO
06.2016 - 09.2016
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Supported great dining and meal experiences for guests.
- Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Completed milkshakes and ice cream desserts for customers.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Cooked batches of food according to standard recipes.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Backed up servers by setting up trays and completing some food deliveries.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Operated as full-service food provider in Type establishment by taking orders, preparing meals and collecting payments.
- Observed customer purchases in line and differentiated between standard portions.
Education
Diploma - undefined
Riverside Cyclones
Elwood, KS03.2018
Skills
- Production Quotas
- Customer Service and Assistance
- Field Auditing
- Creating Accounts
- Document Uploading
- Strong Telephone Etiquette
- Client Relationships
- Team Goals
- Patient Callbacks
- Navigational Skills
- Documenting Problems
- Program Promotion
- Collaborative Environments
- Financial Transactions
- Information Updates
- Troubleshooting and Resolution
- Explaining Policies
- Continuous Improvement
- Performance Feedback
- Attention to Detail
- Customer Account Management
- Sales and Upselling
- Investigate Claims
- Call Volume and Quality Metrics
- Customer Understanding
- Systems Evaluation
- Service Quality Improvement
- Calm and Professional Under Pressure
- Document and Records Management
- Providing Feedback
Timeline
Store Team Member
Casey General Store
06.2020 - 10.2020
Customer Service Representative Agent
Alorica
03.2018 - 10.2022
Customer Service Representative
Results Companies
02.2017 - 02.2018
Crew Member
Sonic
06.2016 - 09.2016
Crew Team Member
Taco Bell
01.2016 - 09.2017
Diploma - undefined
Riverside Cyclones