Summary
Overview
Work History
Education
Skills
Timeline
Manager
Danielle VanDunk

Danielle VanDunk

Spring Lake,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Service Representative Agent

Duke Energy
Fayetteville, NC
01.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Medicare Advisor

Teletech
Remote
08.2021 - 01.2023
  • Improved patient satisfaction by effectively managing Medicare claims and resolving issues promptly.
  • Streamlined Medicare claim processing for increased efficiency and reduced turnaround time.
  • Enhanced overall customer experience with empathetic listening and clear communication during interactions.
  • Collaborated closely with healthcare providers to ensure accurate billing and coding practices.
  • Maintained up-to-date knowledge of Medicare regulations, contributing to compliant department operations.

Car Sales Consultant

Carmax
Fayetteville, NC
04.2022 - 10.2022
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.

Patient Care Assistant

Universal Health Care Lillington
Lillington, NC
05.2020 - 08.2021
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Apple Technical Support Representative

Apple
Wfh
01.2019 - 04.2020
  • Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
  • Analyzed trends to document emerging issues.
  • Developed tutorials and instructional documents to educate customers on available troubleshooting tools.
  • Managed call flow to respond to technical support needs of customers.
  • Utilized Type diagnostic tools to identify and solve variety of technical issues.
  • Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
  • Utilized Software to appropriately document transactions and pertinent interactions.
  • Multi-tasked Type systems while providing service and resolving customer issues, questions, comments or concerns.
  • Resolved service and technical problems for customers by asking clear and specific questions.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Assisted in development of system security protocols.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Tested new software and hardware prior to deployment.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Education

Associate Degree In Nursing - Nursing

Fayetteville Technical Community College
Fayetteville, NC

Highschool Diploma - General

Western Harnett High School
Lillington, NC
06.2017

Skills

  • Production Quotas
  • Customer Service and Assistance
  • Comparing Products
  • Document Uploading
  • Online Chat
  • Customer Understanding

Timeline

Customer Service Representative Agent

Duke Energy
01.2023 - Current

Car Sales Consultant

Carmax
04.2022 - 10.2022

Medicare Advisor

Teletech
08.2021 - 01.2023

Patient Care Assistant

Universal Health Care Lillington
05.2020 - 08.2021

Apple Technical Support Representative

Apple
01.2019 - 04.2020

Associate Degree In Nursing - Nursing

Fayetteville Technical Community College

Highschool Diploma - General

Western Harnett High School
Danielle VanDunk