Christopher Abbott
Winston-Salem
Summary
Dynamic and results-driven professional with a proven track record at Fuel Fitness, excelling in customer service excellence and appointment scheduling. Adept at enhancing member satisfaction through effective conflict resolution and professional communication. Diligent work ethic with solid background in managing smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Fuel Fitness
07.2024 - Current
- Greeted and assisted members, ensuring a welcoming environment and exceptional customer service.
- Handled member inquiries via phone and in-person, providing accurate information about services and memberships.
- Processed new member registrations and payments, maintaining accurate records in the system.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Sales Associate
Lowes Hardware
04.2022 - 08.2023
- Assisted customers in selecting products and provided information on features and benefits.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Responded promptly to customer inquiries, addressing issues to ensure satisfaction and loyalty.
Sales Associate
Walmart
01.2021 - 03.2022
- Assisted customers in selecting products and provided information on features and benefits.
- Responded promptly to customer inquiries, addressing issues to ensure satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Science - Radiology
Forsyth Technical Community College
Winston-Salem, NC05-2028
Associate of Arts - Gender Studies
Guilford Technical Community College
Jamestown, North Carolina, NC05-2024
Skills
- Strong customer service skills
- Efficient appointment management
- Member registration processing
- High-volume call management
- Effective conflict resolution
- Team collaboration
- Clear and concise communication abilities
- Workflow optimization
- Time management strategies
- Customer relationship building
- Guest relations management
Timeline
Front Desk Receptionist
Fuel Fitness
07.2024 - Current
Sales Associate
Lowes Hardware
04.2022 - 08.2023
Sales Associate
Walmart
01.2021 - 03.2022
Bachelor of Science - Radiology
Forsyth Technical Community College
Associate of Arts - Gender Studies
Guilford Technical Community College