Hi, I’m
Tamara Clark
Sellersburg,IN
Summary
As a seasoned manager with over 20 years of experience, I am now seeking a career change into the healthcare industry as a Certified Phlebotomy Technician. With a track record of being a team leader and delivering outstanding sales and customer service results, I am confident in my ability to excel in this new role.
I posses excellent organizational skills, Certified in First Aid and Basic Life Support(BLS), ensuring the safety and well-being of patients.
My professional summary highlights my ability to adapt to new environments and apply my skills to a new field. I am passionate about patient care and excited to utilize my skills to contribute to the healthcare industry.
Overview
21
years of professional experience
1
Certification
Work History
Shaze Medical Group
Medical Receptionist
05.2023 - Current
Job overview
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed patient referrals to other medical specialists.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Signet Jewelers
Sales Manager
06.2006 - 05.2023
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Evaluated performance against goals and implemented appropriate development plans.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Limited Brands Inc.
Assistant Manager
08.2002 - 06.2006
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Phlebotomy Training SpecialistLouisville, KY
Certified Phlebotomy Technician from Phlebotomy
04.2023
Ivy Tech Sellersburg, IN
No Degree from Medical Assisting
Skills
- EMR Systems
- Prescription Refills
- HIPAA Guidelines
- Appointment Scheduling
- Organization and Time Management
- Calendar and Appointment Management
- Adaptable and Flexible
- Answer Telephones
- Co-Payment Collection
- BLS Certified
- Collecting Patient Specimens and Tests
Certification
- Certified Phlebotomy Technician - Phlebotomy Training Specialist- April 2023
- BLS(AHA)- April 2023
- First Aid Certification-April 2023
Timeline
Medical Receptionist
Shaze Medical Group
05.2023 - Current
Sales Manager
Signet Jewelers
06.2006 - 05.2023
Assistant Manager
Limited Brands Inc.
08.2002 - 06.2006
Phlebotomy Training Specialist
Certified Phlebotomy Technician from Phlebotomy
Ivy Tech
No Degree from Medical Assisting
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