Assertive professional with extensive experience in customer service and team leadership. Skilled in decision-making and fostering positive team environments, consistently achieving high customer satisfaction and service quality.
Overview
14
14
years of professional experience
Work History
Assistant Manager/MIT
Express Oil Change & Tire Engineers
Benton, AR
01.2025 - Current
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager in Training
Take 5 Oil Change
Little Rock, AR
01.2024 - 12.2024
Enhanced team performance by implementing effective training strategies and management techniques.
Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
General Laborer
Robert Redinbaugh
Redding, CA
01.2012 - 11.2023
Loaded, unloaded, and moved material to and from storage and production areas.
Completed tasks efficiently for timely project completion within set deadlines.
Mechanic
Ralph Hipple
Redding, CA
01.2011 - 11.2023
Inspected and tested equipment to locate worn and damaged parts.
Replaced damaged, missing, or defective parts with new and refurbished components.
Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.