Summary
Overview
Work History
Education
Skills
References
Timeline
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Christopher Aldridge

United States

Summary

Dedicated to maximizing dealer profits by expediting deal closures with precision and efficiency. Possesses strong interpersonal, communication, and analytical skills. Specializes in training and motivating sales teams to enhance closing rates and service quality. Successfully improved team performance and customer satisfaction through strategic planning and impactful coaching. Proficient in CDK and menu upselling, consistently driving profit growth while upholding exceptional service standards. Notable accomplishments include creating customized financing solutions and optimizing F&I processes

Overview

6
6
years of professional experience

Work History

F&I Manager

Young Used Center
12.2021 - 04.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

F&I Manager

Young Automotive Ford
01.2021 - 12.2021
  • Collaborated with sales team to maximize revenue opportunities while maintaining high levels of customer service.
  • Implemented new strategies for upselling F&I products, leading to increased profits without sacrificing customer satisfaction.
  • Developed customized financing solutions tailored to each customer''s unique needs, resulting in higher close rates and satisfied clients.
  • Utilized advanced software tools to streamline workflows and enhance productivity within the F&I department efficiently.
  • Evaluated credit applications and provided recommendations for approval or denial based on thorough risk assessments and financial analysis, ensuring responsible lending practices were followed consistently.
  • Conducted regular staff training sessions on F&I product offerings, enhancing their ability to educate customers effectively.

Car Salesman

Young Used Center
09.2018 - 01.2021
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
  • Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
  • Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.

Education

High School Diploma -

Alta High School
Sandy, UT

Skills

  • Proficient in CDK
  • Taking Turns
  • Menu Upselling
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Pencil Building
  • Coaching/Mentoring
  • Policy Implementation

References

  • Heston Young (Young Automotive Group, F&I Director)

     -801-721-5303


  • Brad Taylor (Young Dodge Morgan, General Manager)

    -435-730-3816


  • Brandon Heaps "Slim" (Manager Prestige, Dealer Relations)

    -801-910-1869


  • Cory Volk (CPS, Dealer Relations Manager)

    -714-310-7649



Timeline

F&I Manager

Young Used Center
12.2021 - 04.2024

F&I Manager

Young Automotive Ford
01.2021 - 12.2021

Car Salesman

Young Used Center
09.2018 - 01.2021

High School Diploma -

Alta High School

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Christopher Aldridge