Christopher Anderson
mesquite
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities and Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team along with experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Home Depot
Dallas
01.2024 - 02.2025
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted available products and services to customers during service, account management and order calls.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Fulfillment Associate
Amazon
Dallas
01.2022 - 07.2023
- Limited damage to products and orders by using care when choosing items.
- Packaged items with appropriate materials to prevent damage during shipping.
- Filled orders according to defined standards using standard picking system.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Tracked outgoing orders to provide shipping status to customers.
- Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Followed safety protocols to minimize risk of accidents in the warehouse environment.
- Labeled cartons correctly prior to shipping outbound packages.
- Performed daily cycle counts as part of inventory control process.
Cart Pusher
Wamart Supercenter
Mesquite
05.2021 - 11.2022
- Kept entrances clean of debris or clutter and cleaned up spills throughout store.
- Followed company policies related to health and safety regulations at all times.
- Ensured that all safety rules were followed while operating motorized cart pushers.
- Ensured all carts are in working condition and reported any damages.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Conducted regular sweeps of the facility to collect stray carts.
- Monitored parking lot for security issues related to carts and reported concerns to management.
Education
High School Diploma -
John Horn High School
Mesquite, TX06-2022
Bachelor of Science - Computer Science
East Texas A&M University
Commerce, TXSkills
- Account updating
- Scheduling
- Quality control
- Team development
- Live chat support
- Critical thinking
- Order processing
- Appointment scheduling
- In-store support
- Strong teamwork
- Cultural awareness
- Microsoft Office Suite
- Skype
- Refund management
- Consultative sales
- Senior leadership support
- Microsoft PowerPoint
- Technical support
- Microsoft Excel
- Time management
- Money handling
- Stock management
- Calm demeanor
- [Software] CRM system proficiency
- Multi-task management
- Email management
- Calendaring
- Customer education
- Multitasking and organization
- Retail store support
- Technical troubleshooting
- Customer RMA management
- Follow-up skills
- Shipping and logistics
- System implementation
- Relationship building
Timeline
Customer Service Representative
Home Depot
01.2024 - 02.2025
Fulfillment Associate
Amazon
01.2022 - 07.2023
Cart Pusher
Wamart Supercenter
05.2021 - 11.2022
High School Diploma -
John Horn High School
Bachelor of Science - Computer Science
East Texas A&M University