Christopher Augustine
Hampton,VA
Summary
Dynamic sales professional with a proven record at First Team Hampton Chevrolet, excelling in customer relationship management and sales negotiation. Adept at leveraging CRM systems to enhance sales performance and drive customer satisfaction. Recognized for training and developing teams to achieve ambitious sales goals while maintaining compliance and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales
First Team Hampton Chevrolet
Hampton, USA
04.2024 - Current
- Achieved Chevrolet certification to enhance product knowledge and sales effectiveness.
Utilized CDK and ELEADS systems to manage customer relationships and sales processes.
Leveraged CRM tools to track leads and optimize follow-up strategies.
Implemented PROVISIONS software for efficient inventory management and reporting.
Maintained DMV sales license to ensure compliance with state regulations. - Provided ongoing support and training to sales staff on internet sales processes and tools.
- Monitored daily sales activities of the inside sales team members through reports generated from the CRM system.
- Provided training for sales team members on product knowledge and sales techniques.
- Managed sales negotiations and financing options.
- Achieved personal and store sales goals with sound customer service and sales protocol.
- Utilized established sales techniques and persuasive communication skills to meet personal sales objectives.
Corporate Manager
Techfix repair center
Norfolk, USA
04.2013 - Current
- All aspects of business
- Managed daily operations to ensure efficient service delivery at repair center.
- Developed training programs for new staff on customer service techniques.
- Oversaw inventory management to maintain optimal stock levels and supplies.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Implemented strategies to enhance customer satisfaction and engagement.
- Facilitated communication between departments to streamline workflows and processes.
- Analyzed repair processes to identify areas for improvement and efficiency gains.
- Monitored changes in legislation and regulations affecting the company's operations.
- Negotiated contracts with suppliers to reduce operational costs.
- Created policies and procedures to ensure compliance with legal requirements.
- Identified training needs of staff members and provided appropriate resources.
- Conducted regular performance reviews with staff members to improve productivity.
- Implemented best practices in risk management to protect company assets.
- Assisted in developing marketing strategies for existing products and services.
- Created and maintained reports on progress, costs and timelines for each project.
- Organized, delegated and monitored tasks to ensure that all deadlines were met.
- Reviewed financial documents such as balance sheets, income statements, budgets.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
Sales Associate
Southern Aura
Newport News, USA
08.2023 - 04.2024
- Sales of new and pre owned vehicles
- Assisted customers with product selection and inquiries.
- Maintained clean and organized sales floor displays.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service.
- Educated customers about product features and promotions.
- Participated in store meetings to discuss sales strategies and updates.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
Education
High school diploma -
Green Run High School
Virginia Beach, VA06.1989
Skills
- Communication skills
- Customer relationship management
- Product knowledge
- Sales negotiation
- CRM systems
- Team leadership
- Compliance management
- Contract negotiation
- Training and development
- Problem solving
- Effective communication
- Adaptability to change
- Customer service
- Sales leadership development
- Proven sales record
- Sales operation
- Sales performance analysis
- Negotiate sales
- Sales engagement techniques
- Product sales expertise
- Social media marketing
- Sales and negotiation
- Operating systems expertise
- Phone etiquette
- Driving proficiency
- Windows operating system
- Dealership experience
- Product demonstrations
- Sales management and retail sales
- Telemarketing and outbound sales
- Management skills
- Computer networking and hardware
- Typing proficiency
Certification
• DMV Sales license
Additional Information - Sales License
Sales license
Timeline
Sales
First Team Hampton Chevrolet
04.2024 - Current
Sales Associate
Southern Aura
08.2023 - 04.2024
Corporate Manager
Techfix repair center
04.2013 - Current
High school diploma -
Green Run High School