Christopher Baas

• Performance managed upwards of 175 accounts.
• Engage with my dealer clients monthly whether online or in person to identify and discuss opportunities to get better using multiple solutions/modules.
• Identify accounts at risk of cancelling for various reasons.
• Consistently keep controllable churn within benchmark if not at zero.
• Collaborate with multiple business units with the goal of continued dealer success.
• Offer additional products to dealers in line with helping them accomplish there goals.

I was in charge of variable operations for 2 pre-owned stores. I was responsible for building and managing a variable operations team. I accomplished this task by working hand in hand with vAuto and using the experience my car business career has provided me. Our gross and units improved consistency 10% month over month in my short tenure. I was laid off due to ownership deciding to sell one of the stores.

• Designed sales and service processes to improve profitability and guest experience
• Strategized long-term business needs while generating guest relations feedback for process improvements
• Enhanced operational performance by developing effective business strategies, systems and procedures
• Encouraged, trained and coached employees to maximize performance and morale.
• Motivated and led team members to work together to achieve targets
• Set a monthly and yearly forecast with upper management which was reviewed on a monthly basis

• Managed the used car departments at 8 different locations at a corporate level
• Worked closely with general managers to help them achieve and exceed there monthly, yearly forecast
• Onsite training with used car managers in line with vAuto best practices
• Generated reports to be shared on a group level to help identify issues and correct them
• I was responsible for all the monthly used car writedowns
• I worked close with my vAuto performance manager to identify gaps and improve performance on a group level
• Monitored multiple databases to keep track of all company inventory

I started with Keffer Automotive in June 2010 with there Kia store in Mooresville NC. I had many promotions during my tenure and held the roles of finance manager, finance director, sales manager, used car manager, and general sales manager. My success at this store laid the foundation for future success in the auto retail industry.