Supported client onboarding processes by gathering necessary documentation and information.
Participated in team meetings, contributing ideas for improving customer satisfaction initiatives.
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Improved overall team productivity by implementing best practices in organization and time management.
Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Account Manager
Saber Security Solutions
01.2013 - 03.2020
Touring Musician
Gemini Syndrome
Los Angeles, CA
08.2015 - 10.2015
Performed live on-stage as a lead guitarist.
Engaged with fans post-show to strengthen audience relationships and brand loyalty
Implemented feedback from performances to refine musical arrangements and delivery
Maintained excellent time management skills while balancing touring schedules, rehearsal sessions, and personal commitments.
Touring Musician
Adelitas Way
08.2013 - 12.2014
Performed as a musician on the headlining stages of national rock festivals Carolina Rebellion, Rock On The Range, El Paso Downtown Streetfest, Welcome To Rockville, and Rocklahoma.
Executed multiple successful national tours.
Collaborated with band members to develop set lists and enhance performance dynamics
Executed sound checks and equipment setup for live performances
Adapted to diverse venues and audiences, ensuring seamless transitions during shows
Assisted in maintaining instruments and gear, promoting optimal performance quality
Field Training Officer
Hard Rock Hotel & Casino
Las Vegas, NV
01.2005 - 12.2012
Developed and delivered training programs for new staff members to enhance service quality.
Monitored employee performance through regular assessments and provided constructive feedback.
Collaborated with management to identify training needs and align programs with operational goals.
Facilitated workshops on customer service excellence, promoting best practices among team members.
Professional Musician
Warner Bros. Records / Roadrunner Records
New York, NY
09.2008 - 06.2012
Wrote and arranged original compositions for live music performances and recordings for the international hard rock band Taking Dawn
Toured as a lead guitarist and lead vocalits/frontman on extensive world tours with acts such as Kiss, Iron Maiden, Slash, and more.
Performed on the headlining stages of Download Festival (Castle Donnington UK), Soundwave (AUS), Rock Am Ring(GER), Rock Im Park (GER)
Toured as a headlining act in the United Kingdom.
Managed band finances, including budgeting for recording sessions and tours, resulting in cost-effective operations without compromising on quality or artistic vision.
Refined instrumental skills through diligent practice and professional development workshops, leading to improved technical proficiency and versatility.
Achieved critical acclaim by consistently delivering memorable performances that resonated with audiences and garnered positive press coverage.
Fostered strong relationships with venues, booking agents, and other industry stakeholders to secure performance opportunities at prestigious events.
Enhanced audience engagement by incorporating dynamic stage presence and innovative performance techniques.
Toured with numerous successful bands, providing professional, punctual backing support as an opening act.
Studio Musician
Michael “Elvis” Baskette
Orlando, FL
01.2012 - 01.2012
Collaborated with producers to develop unique musical arrangements for diverse projects.
Performed instrumental tracks in various styles, ensuring high-quality sound and production standards.
Assisted in recording sessions, adapting quickly to dynamic studio environments and producer feedback.
Enhanced musical compositions by providing innovative ideas and creative input during rehearsals.
Education
No Degree - Business Management And Communications
University of Las Vegas Nevada
Las Vegas, NV
Master of Arts -
The Road
Worldwide
High School Diploma -
Bishop Gorman High School
Las Vegas, NV
Skills
Account management
Real time execution of production elements on cue with a live performance
Extensive stage experience as a performer and stagehand
Customer service
Teamwork and collaboration
Optimizing Interdepartmental synergy
Client relations
Problem-solving
Punctuality and dependability
Physical stamina
Experience with power tools
Timeline
Security Supervisor
Elite Protection Group LLC
01.2023 - Current
Account Manager
BEST Crowd Management
01.2019 - 05.2022
Touring Musician
Gemini Syndrome
08.2015 - 10.2015
Touring Musician
Adelitas Way
08.2013 - 12.2014
Account Manager
Saber Security Solutions
01.2013 - 03.2020
Studio Musician
Michael “Elvis” Baskette
01.2012 - 01.2012
Professional Musician
Warner Bros. Records / Roadrunner Records
09.2008 - 06.2012
Tour Manager
Ladies of the Night LLC
01.2007 - Current
Field Training Officer
Hard Rock Hotel & Casino
01.2005 - 12.2012
No Degree - Business Management And Communications