CHRISTOPHER BAKER
Bowie,USA
Summary
Proactive Business Analyst with 4 years+ product management experience. Demonstrate success in translating and interpreting business needs into technical requirement and analyzing the impact of changes as new solution are introduced . Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
7
7
years of professional experience
Work History
Business Analyst
Latitude, Inc.
11.2022 - Current
- Facilitates requirement gathering sessions and review meetings with key stakeholders, including members of the development team and other subject matter experts (SMEs) to ensure an understanding of the new and existing system functionalities
- Elicits high-level business requirements using different research methods like interviews, surveys, questionnaires, observation, and Joint Application Development (JAD) sessions with stakeholders
- Manage and maintain direct interactions with clients including but not limited to, eliciting comprehensive business requirements and translate them in relationship to business scope
- Performs gap analysis to identify opportunities for process improvement
- Work with Product Owner, Product Manager, and development teams throughout planning, designing, developing, testing, and implementing of feature product release
- Manage the information of a propriety nature, belonging to customers and the company, adhering to company and general legal guidelines
- Models the as-is and to-be process flow for existing business processes
- Provides effective recommendation to clients based on extensive analysis findings.
Business Analyst
T-Mobile
10.2020 - 11.2022
- Established practice for eliciting, capturing and documenting requirements for projects
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Participated in planning and executing User Acceptance testing (UAT), including communicating outcomes and integrating feedback into the development process
- Acts as a primary Point-of-Contact between the client and technology team
- Development (JAD), by working with stakeholders to define and document business requirements and translate business requirement to detailed user functional requirements and non-functional requirements
- Developed business process models (Flowcharts, mock-ups, use case diagrams)
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
Credit Analyst
T-Mobile
11.2017 - 10.2019
- Render credit decisions in line with credit policies and procedures to business clients applying for TMUS services and handsets and analyze credit profiles, business mobile wireless statements, financial statements and tax returns
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Investigate and conduct skip-tracing and review all information necessary utilizing numerous internet resources to identify accounts for indications of fraud and inconsistencies and escalate as appropriate
- Perform comprehensive validation review of credit, policy and standard requirements for new and existing business applicants and minimize potential bad debts and fraudulent activities
- Respond to phone calls from internal partners seeking to file applications for TMUS services for small businesses
- Constantly maintain client satisfaction by effectively and efficiently resolving a wide range of dealer inquiries and serving as a single point of communication for dealers and customers
- Maintain the highest level of confidentiality regarding all sensitive, confidential, and proprietary information, following all legal and company regulatory requirements
- Assessed credit risk and analyzed financial statements.
- Identified 1st and 3rd party fraud cases, saving the company from revenue loss
Education
B.Sc. Geography and Planning -
Lagos State University
Ojo, Lagos State09.2007
Skills
- Process Improvement
- Research
- Requirement Analysis
- Process Flow Diagram
- Quality Control & Assurance
- Requirement Elicitation
- Business processing map
- SDLC
- Relationship Management
- Confluence
- Customer Service
- Reporting & Documentation
- Conflict resolution
- Slack
- Regulatory Compliance
Timeline
Business Analyst
Latitude, Inc.
11.2022 - Current
Business Analyst
T-Mobile
10.2020 - 11.2022
Credit Analyst
T-Mobile
11.2017 - 10.2019
B.Sc. Geography and Planning -
Lagos State University
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