Christopher Baker
Roanoke,TX
Summary
Adept at leveraging object oriented programming and scripting languages for application development, automation and efficiency improvements. My collaborative approach and problem-solving skills, complemented by expertise in AWS and GCP, drove innovative cloud engineering solutions. Demonstrated strength in cross-functional teams highlights my ability to deliver high-quality applications, optimizing system performance and ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Software Engineer
FDM Group
07.2023 - 10.2024
- Automated repetitive tasks using Python scripts, increasing efficiency within the team''s workflow processes
- Collaborated with cross-functional teams to design, develop, and implement high-quality Python and Terraform applications
- Contributed to product improvement initiatives by providing valuable insights based on hands-on experience with various cloud engineering tools and frameworks such as AWS and GCP
- Developed innovative solutions for complex engineering problems, optimizing system performance and reliability.
- Collaborated with engineering team to resolve design issues, resulting in increased product reliability and customer satisfaction.
- Created hands on lab exercises for team members to enhance their Python scripting capabilities
Software Engineer
Revature
03.2022 - 08.2022
- Exhibited strong problem-solving skills while troubleshooting complex technical issues under tight deadlines.
- Reduced development time and increased product quality through effective use of Java frameworks like Spring and Hibernate.
- Integrated database solutions with Java applications using JDBC or ORM frameworks like Hibernate for seamless data access operations.
- Automated repetitive tasks using scripting languages like Python or Shell, saving valuable developer hours over time.
- Stayed current with latest industry trends and technologies to incorporate innovative ideas into ongoing projects successfully.
- Developed high-quality APIs for seamless integration with third-party applications, enhancing overall functionality.
- Showcased excellent communication skills when presenting project updates to stakeholders during sprint review meetings.
- Enhanced system performance by optimizing Java code and implementing efficient algorithms.
Social Media Manager
Strive Evolution Medical
09.2021 - 03.2022
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased brand awareness by developing and implementing effective social media strategies.
- Coordinated with other medical firms to streamline referrals and gain a consistent revenue stream
IT Manager
Merrick Coastal
03.2020 - 09.2021
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with vendors and subcontractors to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
Technical Advisor
Transcom Worldwide
09.2019 - 04.2020
- Improved first call resolution rates by efficiently diagnosing and addressing customers'' concerns.
- Increased positive customer feedback by consistently providing knowledgeable and friendly assistance.
- Demonstrated patience when working with frustrated or dissatisfied clients, focusing on finding effective solutions to their problems.
- Delivered exceptional customer service, maintaining professionalism and empathy during challenging situations.
- Resolved complex technical issues for clients through effective troubleshooting and problem-solving techniques.
- Collaborated with team members to share knowledge and develop solutions for complex technical problems.
- Conducted training sessions for new hires, ensuring their proficiency in Apple product support techniques.
- Managed high call volume while maintaining a focus on quality service and customer satisfaction.
- Contributed to team success by meeting or exceeding individual performance metrics regularly.
- Responded to customer inquiries and provided technical assistance over phone and chat systems
Intelligence Specialist
AIG TravelGuard
08.2017 - 08.2018
- Conducted extensive research on various topics to provide thorough background briefings for senior leadership.
- Developed innovative methodologies for processing large volumes of raw data into actionable intelligence products.
- Enhanced intelligence analysis by incorporating advanced data-mining techniques and software tools.
- Developed comprehensive threat assessments to assist in strategic decision-making for national security purposes.
- Identified emerging trends and potential threats through meticulous monitoring of open-source media outlets and social networks.
- Applied critical thinking skills to discern between credible threats and false alarms, ensuring resources were efficiently allocated.
- Participated in multi-disciplinary teams tasked with resolving complex intelligence challenges using a diverse range of analytical approaches.
- Trained new analysts on best practices for research, analysis, and report-writing techniques, increasing overall team efficiency.
- Served as team leader for operations, including the planning and execution of evacuating endangered clients and arranging security and medical transportation in a variety of hostile environments
- Provides operational coordination, planning and support to global
security operations and serve as point of contact for incident
management for clients and stakeholders
Education
Master of Arts - International Relations
University of Leeds
Leeds, England12-2016
Master of Arts - History
University of Glasgow
Glasgow, Scotland12-2014
Bachelor of Arts - History
University of South Florida
Tampa, FL05-2013
Skills
- Java
- C
- SQL
- Object-oriented programming
- Python
- Terraform
- JIRA
- Google Cloud Platform
- Amazon web services
- Java database connectivity (JDBC)
- Git proficiency
Timeline
Software Engineer
FDM Group
07.2023 - 10.2024
Software Engineer
Revature
03.2022 - 08.2022
Social Media Manager
Strive Evolution Medical
09.2021 - 03.2022
IT Manager
Merrick Coastal
03.2020 - 09.2021
Technical Advisor
Transcom Worldwide
09.2019 - 04.2020
Intelligence Specialist
AIG TravelGuard
08.2017 - 08.2018
Master of Arts - International Relations
University of Leeds
Master of Arts - History
University of Glasgow
Bachelor of Arts - History
University of South Florida
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