Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Baldwin

Missoula,MT

Summary

Knowledgeable in all areas of jet fuel and aviation fueling and storage procedures per ATA 103 and NFPA 407, with ten years of experience with increasing responsibilities. Above and beyond customer service experience. At Monterey Jet Center, the line service team ranked between 3-5 best in the country for line service from 2018-2021 for the Aviation International News FBO survey. For 2021 in Professional Pilot's FBO survey Monterey Jet Center was named #1 FBO. A forward-thinking team leader skilled at operating departments efficiently to achieve goals, with a successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

11
11
years of professional experience

Work History

Line Supervisor / Operations Manager

Northstar Jet
01.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Implementing IS-BAH program to improve operational quality and team efficiency.
  • Manage fuel inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Trained new employees on proper protocols and customer service standards.
  • Lead in hiring, onboarding and training of new hires to fulfill business requirements.
  • Instituted and Chair FBO Safety Committee.
  • Oversee airline fuel audits and fuel quality control
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed team of 17 LST and CSR, overseeing customer service and ramp operations.
  • Maintained a safe work environment by enforcing strict adherence to safety protocols and guidelines.
  • Coordinated with other supervisors within facility to manage operations between departments.
  • Promoted a positive work culture by addressing employee concerns promptly, fairly, and consistently.
  • Evaluated employee performance in quarterly reviews and recommended strategies for improvement.
  • Managed personnel effectively by providing clear expectations, ongoing feedback, and opportunities for growth and development.
  • Maintained employee schedules to cover weekday, evening and weekend shifts.
  • Reduced employee turnover and increased morale through effective communication, motivation, and team-building initiatives.

Line Supervisor

Monterey Jet Center
06.2018 - 11.2021
  • Manage and direct airside line service activities in a safe and customer focused environment
  • Fuel farm QC and maintenance certified
  • Followed safety procedures according to NATA Safety 1st training and properly handled hazardous materials.
  • Coordinated with other supervisors within facility to manage operations between departments.
  • Maintained employee schedules to cover weekday, evening and weekend shifts.
  • Trained employees to operate and maintain line equipment such as fuel truck and fuel farm.
  • Aviation fueler trainer certified
  • Staff trainer
  • Maintained a safe work environment by enforcing strict adherence to safety protocols and guidelines.
  • Managed onboarding tasks to support smooth adjustment and complete training for new hires.
  • Won Professional Pilot. Magazine #1 FBO for 2021 awarded 2022.

Line Supervisor

Jackson Hole Aviation
01.2014 - 04.2018
  • Manage and direct airside line service activities safely
  • Airline fueler, United,
  • Managed onboarding tasks to support smooth adjustment and complete training for new hires.
  • Delta, American Airlines, Skywest, CRJ, B737, A319/20, B757
  • Staff trainer, Fuel farm deliveries QC, aircraft deice and facilities snow removal
  • Maintained employee schedules to cover weekday, evening and weekend shifts.

Education

Some College (No Degree) - Design Engineering

University of London, Queen Mary
London, England

Skills

  • Customer and employee communications and relations skills
  • Recruiting and Hiring
  • Setting fuel price, retail and contract price and price tracking
  • Performance Monitoring and Evaluation
  • Operations Oversight
  • Process Improvement
  • Policy and Procedure Implementation
  • Staff Training
  • Pilot license, single engine land
  • Microsoft Office Suite Expertise
  • Staff Management
  • Workplace Safety
  • Employee Training
  • Quality Control
  • Fuel Ordering

Timeline

Line Supervisor / Operations Manager

Northstar Jet
01.2022 - Current

Line Supervisor

Monterey Jet Center
06.2018 - 11.2021

Line Supervisor

Jackson Hole Aviation
01.2014 - 04.2018

Some College (No Degree) - Design Engineering

University of London, Queen Mary

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Christopher Baldwin