Christopher Barrientes
Covington,WA
Summary
Dynamic Restaurant Manager with a proven track record at Infusion Bar & Grill, excelling in team management and customer engagement. Enhanced operational efficiency through innovative scheduling and staff training, resulting in improved service quality and increased customer satisfaction. Passionate about fostering a collaborative environment and committed to exceeding guest expectations.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
Infusion Bar & Grill
06.2014 - 08.2025
- Managed team of up to [Number] restaurant staff, maintaining exceptional customer service and quality standards.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Analyzed daily sales figures and developed strategies to increase sales.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Established rapport with guests through personalized interactions that led to repeat business.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Improved operational efficiency by introducing scheduling system that optimized staff allocation during peak hours.
- Enhanced customer dining experience with introduction of seasonal menu, offering fresh and innovative dishes.
- Reduced instances of order errors and improved customer satisfaction by implementing digital ordering system.
- Fostered partnerships with local businesses for cross-promotion, enhancing community engagement and increasing foot traffic.
- Developed loyalty program that encouraged repeat business and increased customer engagement.
- Implemented reservation system to streamline seating arrangements and enhance guest experience.
- Improved table turnover rates by optimizing floor plans and reservation scheduling during peak dining periods.
Restaurant Supervisor
Snoqualmie Casino
06.2012 - 2014
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Slot Attendant
Snoqualmie Casino
06.2010 - 06.2012
- Conducted regular inspections of slot machines to ensure proper functionality and compliance with gaming regulations.
- Collaborated with team members to optimize workflow and enhance overall guest experience.
- Assisted in managing inventory of slot machine supplies, ensuring timely restocking and availability.
- Monitored gameplay activity to identify and report suspicious behavior to security personnel.
- Provided immediate responses to player inquiries, fostering a welcoming environment.
- Executed cash handling tasks with meticulous attention to detail, ensuring accuracy in all transactions.
- Maintained cleanliness and organization of gaming areas to uphold casino standards.
- Engaged with guests to promote loyalty programs and special promotions, enhancing player retention.
- Resolved technical issues swiftly to minimize downtime of gaming machines.
- Documented incidents and repairs in maintenance logs for future reference and accountability.
- Facilitated a smooth gaming experience by ensuring machines were fully stocked and operational.
- Implemented feedback from guests to improve service delivery and enhance gaming experience.
Food Service Worker
Snoqualmie Casino
04.2009 - 06.2010
- Engaged with customers to ensure satisfaction and addressed any inquiries regarding menu items.
- Collaborated with team members to coordinate service during high-volume periods, enhancing overall customer experience.
- Executed cash handling procedures accurately, ensuring correct transactions and balancing cash registers.
- Presented menu items attractively, adhering to restaurant standards and enhancing guest appeal.
- Supported training of new employees by demonstrating proper food handling and sanitation practices.
- Prepared and served beverages, adhering to quality standards and customer preferences.
- Implemented sanitation protocols to ensure compliance with health and safety regulations.
- Responded to customer feedback promptly, improving service delivery and guest satisfaction.
- Organized storage areas effectively, optimizing space for easier access and inventory management.
- Processed takeout orders efficiently, ensuring accuracy in packaging and customer requests.
- Assisted in special events and promotions, contributing to successful service execution and customer engagement.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Maintained a clean and organized workstation to promote a safe and efficient working environment.
Education
High School Diploma -
Foster High School
Tukwila, WASkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Customer-oriented
- Staff scheduling
- Adaptable
- Conflict resolution techniques
- TIPS certified
- Full service restaurant background
- Problem-solving
- Reliable and responsible
- Staff supervision
- Coaching and mentoring
- Training and onboarding
- Scheduling staff
- Collaboration and teamwork
- Conflict resolution
- Passion for customer satisfaction
- Point of sale (POS) system operation
- Shift management
Timeline
Restaurant Manager
Infusion Bar & Grill
06.2014 - 08.2025
Restaurant Supervisor
Snoqualmie Casino
06.2012 - 2014
Slot Attendant
Snoqualmie Casino
06.2010 - 06.2012
Food Service Worker
Snoqualmie Casino
04.2009 - 06.2010
High School Diploma -
Foster High School