Christopher Belizaire
Lakewood,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Threat Management And Protection
Anaheim , CA
01.2020 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Utility Engineer
John Bean Technology, JBT
Irvine, CA
12.2013 - 01.2020
- Member of IBEW ELECTRICAL WORKERS UNION LOCAL 441 @ John Wayne Airport
- performed maintenance on conveyor belt systems and jet bridge systems
- Developed and implemented preventive maintenance plans for utility systems.
- Analyzed operational performance data to identify trends in system efficiency.
- Provided technical support to operations personnel on the use of utility equipment.
- Investigated customer complaints concerning utilities services provided by the company.
- Assisted with troubleshooting complex problems related to utilities operations in a timely manner.
- Provided training on proper usage of newly commissioned utility systems in order to ensure safe and reliable operation.
Education
High School Diploma -
Cabrillo High School
Long Beach, CASkills
- Scheduling
- Call Management
- Data Collection
- Complaint resolution
- Paperwork Processing
- Account updating
- Data Entry
- Product Knowledge
- Inbound and Outbound Calling
- Account Management
- Calm Demeanor
- Problem-solving abilities
- Call Center Operations
Certification
- Guard Card Certification
- First Aid & CPR CERTIFICATION
Timeline
Customer Service Representative
Threat Management And Protection
01.2020 - 08.2024
Utility Engineer
John Bean Technology, JBT
12.2013 - 01.2020
- Guard Card Certification
- First Aid & CPR CERTIFICATION
High School Diploma -
Cabrillo High School
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