Christopher Bender

Repair Technician Tier One

Ag Express Electronics

08.2007 - Current

Utilized a variety of tools and diagnostic equipment to complete repairs.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Expanded technical knowledge through continuous education in industry developments and trends.
Enhanced customer satisfaction by providing timely and efficient repair services.
Repaired and tested electronic circuit boards, wiring and components.
Supported colleagues by sharing knowledge of specialized techniques or tools used in specific types of repairs when necessary.
Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
Completed all repair and maintenance activities promptly and to high quality standards.
Inspected and tested, repaired and refurbished products for proper operation.
Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
Followed detailed repair and maintenance procedures for consumer products.
Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
Collaborated with team members to complete complex repairs and improve overall service quality.
Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
Prioritized urgent or high-priority jobs to ensure minimal disruption for customers experiencing critical issues with their devices.
Increased repair efficiency by implementing new soldering techniques for complex circuit board issues.
Reduced repeat repair rates, meticulously testing devices post-repair to confirm resolution of all issues.
Increased repair success rates by utilizing specialized diagnostic tools for precise problem identification.
Improved repair accuracy, employing detailed documentation process for each step of repair, from diagnosis to testing.
Facilitated knowledge sharing among repair team, leading to more efficient problem-solving and skill development.
Achieved high level of customer trust by providing clear and honest communication about repair processes and timelines.