Develop and implement over 30 comprehensive case management plans to address client needs and goals
Coordinate services with New York City agencies such as NYCHA, CUNY, HRA, Breaking Grounds, community-based organizations, and healthcare professionals to provide useful benefits to clients
Assist clients in navigating housing, legal services and public benefits to gain access to valuable resources
Maintain RMA database to ensure updated and accurate client information
Case Manager
Urban Pathways
04.2021 - 03.2022
Identified care needs of over 40 individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs
Accompanied clients to medical, legal, and social service appointments
Maintained patients' comprehensive clinical record through detailed documentation on AWARDS database
Recreational Therapist
Bronx Care Special Care Center
08.2020 - 04.2021
Developed over 100 individual treatment plans and programs that met patients' needs and interests
Facilitated individual and group recreation therapy sessions to promote independent community-based recreation such as exercise, games, and community outings
Documented and analyzed patient progress using observation, medical records, tests, and discussions with other healthcare professionals, patients' families, and patients
Cashier/Sales Associate
Urban Outfitters
06.2018 - 08.2019
Handled online database and processed credit card and debit payments on POI system providing accurate charges and credits
Assisted customers by answering questions and fulfilling requests
Helped dozens of customers complete purchases, locate items, and join reward programs
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance