CHRISTOPHER B. MALCAUS

Keen eyes + receptive ears + empathy + understanding + modesty = my formula for good people management and humble leadership

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Well-rounded hospitality leader who is keen to identify a problem and matching solution. A strong skill in my repertoire is creating standard operating procedures (SOPs). When the five "Ws" and "How" are answered, any team could simultaneously resolve an issue and ensure that a seamless structure is implemented. Collaboration, support, and growth are fostered when lessons are turned into learning opportunities.