Summary
Overview
Work History
Education
Skills
Affiliations
Operating systems and Environment's
Timeline
Generic

Christopher Boland

Mesa,United States

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Network Engineer

Limelight Networks / Edgio
03.2020 - Current
  • Troubleshot complex multi-vendor network service provider issues.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Performed troubleshooting for Juniper, Cisco, and packet analysis.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Assisted with implementation and support of network monitoring tools.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
  • Detected intrusion attempts and promptly responded to DDoS attacks.
  • Collaborated with vendors to identify best options for optimizing network performance.
  • Configured and troubleshot VoIP and multi-media distributed systems and platforms.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Participated in architectural discussions to build confidence and promote customer success when developing new and migrating existing applications, software and services on AWS platform.
  • Conducted deep-dive hands-on training sessions to transfer knowledge to customers considering or already using AWS.
  • Designed architecture strategies for large-scale system-wide network application deployments.
  • Worked with developers to integrate resources within projects using Azure and Azure DevOps.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Designed and implemented system security and data assurance.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network teams.
  • Diagnosed and resolved hardware and software issues utilizing Servicenow as a ticket system

NOC Analyst

Limelight Networks
08.2017 - 03.2020
  • Monitored network hardware operations to evaluate proper configuration.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Provided faculty and staff with security software and network configuration support.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
  • Diagnosed and executed resolution for network and server issues.
  • Utilized source code control for tracking configurations and changes.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Performed first-level incident response and service resolution for cloud systems.
  • Applied scripting methodologies to automate IT administrative related tasks.
  • Devised scripts and automation tools to improve system efficiency.
  • Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers.
  • Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros.
  • Interacted directly with users to diagnose and correct major system issues and address concerns.
  • Created and serviced administrator and user accounts on Linux-based systems, managing hundreds of deployments.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes
  • Diagnosed and executed resolution for network and server issues

IT Director

Commercial Custodial Services
12.2015 - 08.2017
  • Provide remote help-desk support for our Arizona, Texas, and Utah locations; Utilize and provide SEO updates for the company website;
  • Assist with User account set up including Email, Office, Systems access, MDM, File management, and Security credentials;
  • Repair and/or maintain ever-growing wireless and Lan network
  • Analyzed department and job-related functionality requirements to align technology priorities with business needs.
  • Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
  • Created, updated and maintained Azure security standards and best practices across Azure domain.
  • Maintained and built VMs and containers through Azure and Azure Kubernetes Services.

Part-time Technical Specialist

Apple
10.2010 - 07.2017
  • Troubleshoot Apple services and products including icloud, apple id issues, iTunes, computers, and mobile devices;
  • Provide face to face technical support in store; Repair relationships with owners and device;
  • Educate owners about their product; Answer product questions;
  • Perform store visual updates and maintenance including hardware updates and refreshes;
  • Help with new store inventory and daily operations;
  • Trained users on desktops, laptops and mobile devices.
  • Completed troubleshooting and diagnostics on company resources.

IT System Manager

Cassones RV
07.2008 - 09.2011
  • Set up and maintain wireless and Lan network;
  • Create and continually update the Linux based website;
  • Set up computers utilizing Windows Small Business Server 2003 and Windows Server 2008; Update windows exchange server ( Outlook services);
  • Troubleshooting Windows server API's including network printers, remote device access, and POS systems.;
  • Provide help desk support including user account set up and password reset
  • Kept computer systems operating at optimal performance levels.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Diagnosed and resolved hardware and software issues.
  • Defined cloud architecture for both hybrid and non-hybrid cloud solutions (AWS)

Education

Arizona State University
Tempe, AZ

Skills

  • Change Management
  • Circuit and Backbone Management
  • SQL Server Integration Services (SSIS)
  • SNMP, Network and Database Monitoring
  • Routing Protocols
  • Infrastructure Planning and Design
  • Root Cause Analysis
  • F5 Load Balancer Expertise
  • Routing and Switching experience with BGP, EIGRP, OSPF, IPSec, GRE, HSRP/VRRP, NAT/PAT, SNMP, MPLS VoIP, SIP, VPLS, QoS, Firewalls, SDN, SDA, and Cisco DNA
  • Strong grasp of firewalls, proxies, SIEM, antivirus, NIDS/NIPS/HIDS/HIPS concepts
  • Strong grasp of LAN/WAN, MPLS, P2P, IPv4 and IPv6, Sub-netting, VLANs, ICMP, DNS, TCP, UDP, NetFlow, and Data Encryption
  • Experience with CISCO, Brocade, Juniper, and HP Wireless Routers and Switches
  • Database Maintenance ( AWS, AZURE, SQL, Google Cloud, Linux based)
  • Network Configuration and Administration ( AWS)
  • Data Center Migrations

Affiliations

  • Rotary International

Operating systems and Environment's


  • Oracle Solaris
  • Cisco Equipment Familiarity
  • Juniper Portfolio Expertise
  • Unix Shell
  • Software application and database development ( AWS, Google Cloud, Kubernetese, AZURE)
  • Comfortable and experienced with Unix/Linux Environments
  • Experience with the following programming languages: SQL, Java, JavaScript, Bash, PHP, Perl, and Python
  • Microsoft Windows Server
  • PHPmyAdmin
  • Wordpress
  • Oracle WebLogic Server
  • Apache and NGINIX HTTP Server
  • Microsoft Windows and Windows Server
  • Apple OSX and IOS
  • GIT
  • Comfortable and experienced ServiceNow, Salesforce, Jira ticket systems


Timeline

Network Engineer

Limelight Networks / Edgio
03.2020 - Current

NOC Analyst

Limelight Networks
08.2017 - 03.2020

IT Director

Commercial Custodial Services
12.2015 - 08.2017

Part-time Technical Specialist

Apple
10.2010 - 07.2017

IT System Manager

Cassones RV
07.2008 - 09.2011

Arizona State University

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Christopher Boland