Dynamic business owner with a proven track record at Ascent Roofing and Restoration and Halo Branded Solutions, excelling in customer relations and brand recognition. Successfully enhanced client satisfaction through strategic relationship building and leading to increased repeat business. Adept at project management, ensuring operational efficiency and compliance in a competitive market.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner
Ascent Roofing and Restoration
02.2018 - Current
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Account Executive
Independent Contractor With Halo Branded Solutions
06.2015 - Current
Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
Education
BBA - Marketing
University of North Texas
Denton, TX
08-2013
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Client service
Project management
Operations management
Business management
Business planning
Project estimating
Marketing
Team oversight
Financial management
Business marketing
Product branding
Affiliations
1. Dallas Builders Association Member
2. PPAI Member
3. ASI Member
Certification
1. Seller Training Certification with the TABC.
2. Learn2Serve Food Handler Training Course
Timeline
Owner
Ascent Roofing and Restoration
02.2018 - Current
Account Executive
Independent Contractor With Halo Branded Solutions