Cory Boutelle
Kennedy
Summary
Dynamic and detail-oriented Pharmacy Technician at CVS Pharmacy with proven problem-solving skills and a commitment to confidentiality and HIPAA compliance. Enhanced workflow efficiency while ensuring accurate medication dispensing. Recognized for training new staff and fostering team collaboration to elevate service quality and operational excellence.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
09.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Plastic Press Operator
Monarch Plastics
04.2023 - 09.2023
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Promptly removed completed loads from press.
- Assisted in training new press operators, sharing expertise and best practices to ensure smooth onboarding and skill development.
- Performed thorough inspections of printed materials to guarantee consistent quality and adherence to client specifications.
Sales Associate
Lowes Home Improvment
08.2022 - 03.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service Team Leader
Publix Super Markets
03.2020 - 06.2022
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.
- Developed efficient schedules, optimizing team resources to meet fluctuating demand.
Shift Supervisor
Starbucks
03.2019 - 06.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Pharmacy Technician
CVS Pharmacy
03.2017 - 01.2019
- See Pharmacy Tech. above
Sales Associate
Old Navy
02.2015 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Associate of Applied Science - Math/Science
Jamestown Community College
Jamestown06-2012
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Timeline
Pharmacy Technician
CVS Pharmacy
09.2023 - Current
Plastic Press Operator
Monarch Plastics
04.2023 - 09.2023
Sales Associate
Lowes Home Improvment
08.2022 - 03.2023
Customer Service Team Leader
Publix Super Markets
03.2020 - 06.2022
Shift Supervisor
Starbucks
03.2019 - 06.2020
Pharmacy Technician
CVS Pharmacy
03.2017 - 01.2019
Sales Associate
Old Navy
02.2015 - 01.2017
Associate of Applied Science - Math/Science
Jamestown Community College
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