Operations Manager
Big Tex Express Catering
05.2018 - 2026
- Streamlined catering operations by optimizing supply chain processes and vendor management.
- Developed and implemented training programs to enhance team efficiency and service quality.
- Coordinated logistics for large-scale events, ensuring timely delivery and setup of services.
- Analyzed operational workflows to identify areas for improvement and reduce costs.
- Led cross-functional teams in executing event strategies, enhancing overall customer satisfaction.
- Established key performance indicators to monitor operational effectiveness and drive continuous improvement.
- Fostered relationships with clients and stakeholders to ensure alignment with catering objectives.
- Implemented inventory management system, reducing waste and improving resource allocation efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.