Knowledgeable technician with solid background in field service operations and troubleshooting. Delivered impactful solutions through hands-on technical expertise and problem-solving abilities. Demonstrated proficiency in equipment maintenance and customer service, ensuring optimal performance and client satisfaction.
Work History
Field Service Technician
5 Years 5 Months
Raymond West | 05.2021 - Current
Diagnosed mechanical issues in forklifts, ensuring optimal performance and safety standards.
Performed routine maintenance on electric equipment to enhance reliability.
Conducted on-site repairs and troubleshooting for various material handling systems.
Collaborated with team members to develop efficient service protocols and improve response times.
Trained junior technicians on repair procedures and safety practices to elevate team competency.
Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
General Maintenance Associate
1 Year 4 Months
The Home Depot | 01.2020 - 05.2021
Attended monthly safety meetings to maintain machine operation safety.
Conducted repairs on plumbing systems including leaky faucets, clogged drains, and toilet fill issues to restore functionality.
Maintained safety standards and conditions within facility to promote a secure work environment.
Interacted with customers and upheld a professional image while representing the company.
Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs effectively, improving overall employee satisfaction.
Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
General Warehouse Associate
1 Year
The Home Depot | 12.2018 - 12.2019
Managed product staging to ensure timely transfer of items between receiving, storage, and shipping locations.
Operated RF scanners to accurately track merchandise and confirm contents of containers.
Facilitated product relocation to optimize storage and shipping. of all sizes using forklifts, Epj's and other equipment, consistently meeting challenging performance goals.