Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christopher Brown

Griffin,GA

Summary

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Personable and responsible Cashier with 5+ years of experience working in fast-paced environments. Solid team player with great positive attitude. Energetic and reliable retail sales associate with 3+ years experience in a high-end merchandise environment.

Flexible and dependable machine operator with 1 year of machine operating experience in a manufacturing environment. Machine Operator with positive attitude and a commitment to safety, quality, customer service and lean manufacturing.

Overview

25
25
years of professional experience

Work History

Photo Specialist

Walmart
Lovejoy, GA
03.2007 - Current

Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Computed accurate sales prices for purchase transactions.Provided an elevated customer experience to generate a loyal clientele. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Assisted customers in person and via telephone.Trained new employees by providing knowledge of specific store tasks and policies.Communicated with vendors regarding back order availability, future inventory and special orders.Designed and suggested new display idea for merchandise, resulting in improved customer view/accessibility and leading to increased sales. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach.Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.Cross-trained and provided back-up for other customer service representatives when needed. Assisted customers with store and product complaints.Received multiple reviews acknowledging my level of dedication to excellent customer service. Received multiple reviews acknowledging my level of dedication to excellent customer service. Guaranteed positive customer experiences and resolved all customer complaints. Directed calls to appropriate individuals and departments. Developed reputation as an efficient service provider with high levels of accuracy.Bagged, boxed or gift-wrapped sold merchandise per customer's request. Scored in top 10% of employees in successful resolution of issuesScored in top 10% of employees in successful resolution of issuesAnswered customer questions regarding store merchandise, department information and pricing. Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.

Assembler

Caterpillar
Griffin, GA
10.2004 - 02.2007

Adjusted alignment of drills, cutters, dies, guides, and holding devices.Adjusted machine feed and speed if machine malfunctioned.Changed equipment over to new product. Collated components for assembly.Helped achieve company goals by supporting production workers.Maintained necessary level of communications between shifts.Maintained proper stock levels on a line.Ensured the most cost-effective production methods were employed.Inspected finished products for quality and adherence to customer specifications.Calibrated or adjusted equipment to ensure quality production using tools such as calipers, micrometers, height gauges, protractors and ring gauges.

Coordinated several teams in special processes

Assembler

Caterpillar
Griffin, GA
10.2004 - 02.2007

Adjusted alignment of drills, cutters, dies, guides, and holding devices.Adjusted machine feed and speed if machine malfunctioned.Changed equipment over to new product. Collated components for assembly.Helped achieve company goals by supporting production workers.Maintained necessary level of communications between shifts.Maintained proper stock levels on a line.Ensured the most cost-effective production methods were employed.Inspected finished products for quality and adherence to customer specifications.Calibrated or adjusted equipment to ensure quality production using tools such as calipers, micrometers, height gauges, protractors and ring gauges.

Coordinated several teams in special processes

Maintenence

Flying J Travel Plaza
Jackson, GA
01.2004 - 10.2004

Janitorial services such as sweeping, mopping, dusting, and cleaning windows. Pressure washing the fuel pumps and surrounding walkways,

Maintaining the entire outside area. Training others to complete tasks and procedures. Managing the safety of all customers and associates maintaining fuel pumps and other equipment

Labeler

Great Plains Coca cola
Oklahoma City, OK
08.2003 - 12.2003

Maintained equipment and sensors. Communicated with other team members on productivity. Cleaned and maintained a safe and productive work area.

Meat Cutter/wrapper

Piggly Wiggly
Jackson, GA
07.2000 - 06.2003

Assisted co-workersAssisted in maintaining preparation and service areas in a sanitary conditionChecked the quantity and quality of received productsCleaned and sterilized equipment and facilitiesCleaned and sterilized equipment and facilitiesCleaned garbage cans with water or steam

Cut, wrapped, and priced meats. Performed inventory weekly to maintain adequate stock.

Education

Electrical

Job Corps
2000

Skills

  • Conflict resolution
  • Creative problem solver
  • Listening skills
  • Excellent communication skills
  • Fast learner
  • Courteous demeanor
  • Strong client relations
  • Energetic work attitude
  • Markdown/promotional procedures
  • Markdown/promotional procedures
  • Store maintenance

  • Inventory control
  • Top sales performer
  • Customer service
  • Strategic sales
  • Credit card processing
  • Multi-line phone usage
  • Adaptibility
  • Mediation

Assembly line production

Production procedures

Initiative to work independently

Strategic thinker

Strategic thinker


Accomplishments

Customer Relations:

  • Earned highest marks for customer satisfaction, company-wide.

Customer Service

  • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
  • Handled guest complaints, maintaining a positive dining experience for all restSales
  • Consistently generated additional revenue through skilled sales techniques.
  • Product Promotion
  • Up-sold products and motivated customers to upgrade current product plans.
  • Product Sales
  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
  • Monetary Transactions
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Multi-tasking
  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Timeline

Photo Specialist

Walmart
03.2007 - Current

Assembler

Caterpillar
10.2004 - 02.2007

Assembler

Caterpillar
10.2004 - 02.2007

Maintenence

Flying J Travel Plaza
01.2004 - 10.2004

Labeler

Great Plains Coca cola
08.2003 - 12.2003

Meat Cutter/wrapper

Piggly Wiggly
07.2000 - 06.2003

Electrical

Job Corps
Christopher Brown