Susanna Gonzalez
El Paso
Summary
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Personable and responsible Employee with 10+ years of experience working in fast-paced environments. Solid team player with great positive attitude.
Overview
24
24
years of professional experience
Work History
Restaurant Server
Crave Kitchen and Bar
El Paso
08.2011 - Current
Maintain positive attitude to make customer's dining experiences memorable and pleasant.
Customer Service Representative
Affina Corp.
El Paso
08.2010 - 08.2011
Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
Restaurant Server
Applebees Restaurant
El Paso
06.2002 - 05.2010
Greeted customers entering the store to ascertain what each customer wanted or needed.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers with food selection, inquiries and order customization requests.
Education
Interdisciplinary Studies - Early Childhood Education
University of El Paso Texas
2009
Eastwood High School
2001
Skills
- Conflict resolution
- Creative problem solver
- Listening skills
- Excellent communication skills
- Fast learner
- Courteous demeanor
- Strong client relations
- Energetic work attitude
- Customer service
- Telecommunication skills
- Adaptability
Timeline
Restaurant Server
Crave Kitchen and Bar
08.2011 - Current
Customer Service Representative
Affina Corp.
08.2010 - 08.2011
Restaurant Server
Applebees Restaurant
06.2002 - 05.2010
Interdisciplinary Studies - Early Childhood Education
University of El Paso Texas
Eastwood High School