Christopher Cagurangan
Valley Glen,California
Summary
Accomplished professional with a proven track record at Cedars Sinai Medical Center, excelling in patient coordination and administrative efficiency. Expert in data entry and customer relations, I've significantly enhanced operational workflows and staff training programs. Demonstrated ability to streamline processes, achieving a notable improvement in patient and client satisfaction
Overview
9
9
years of professional experience
Work History
Patient Placement Representative
Cedars Sinai Medical Center
08.2021 - Current
- Coordinates patient placement assignments throughout all hospital units
- Partners with nurse managers, charge nurses and nursing staff to place patients and resolve bed shortage conflicts
- Documents and reviews patient admission statuses within the electronic patient record system to ensure that the staffed beds match the daily action plans
- Answers routine and non-routine phone calls from physicians, nurses, case managers and other clinical departments within the medical center and routes inquiries to other levels as appropriate
Senior Administrative Assistant
Cedars Sinai Medical Center
07.2019 - 08.2021
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose
- Supported program operations by preparing and updating documents, reports and spreadsheets
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation
Admitting Representative
Cedars Sinai Medical Center
02.2018 - 07.2019
- Effectively used hospital software systems to enter patient demographic information, verify insurance coverage, and schedule appointments when necessary
- Participated in departmental meetings to stay informed on updates related to hospital procedures or policies affecting the admitting process
- Reduced wait times for patients by efficiently managing bed assignments in coordination with nursing staff
- Coordinated closely with case managers for proper financial clearance on admissions requiring pre-authorization from payers
Nutrition Care Representative
Cedars Sinai Medical Center
11.2016 - 02.2018
- Obtain menu selection at the patient's bedside or over the phone
- Demonstrates standard procedures for preparing meals for service
- Prepares food inventory and requisitions in an accurate and clear manner
Communications and Product Training Specialist
Alorica Philippines
03.2015 - 10.2015
- Managed a comprehensive library of training resources, including product manuals, videos and online courses for easy access by employees
- Evaluated employee progress through assessments and feedback, refining training methods accordingly
- Streamlined the onboarding process for new employees, ensuring a thorough understanding of various products
- Continually sought feedback from trainees, using their insights to refine and improve future training sessions
Education
Bachelor of Science - Information And Communications Technology
San Beda University
Manila, Philippines04.2011
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Client Relationship Building
- Staff Training
- Records Management
- Paperwork Processing
- Telephone reception
- Technical Troubleshooting
- Sales Support
- Cross-Functional Team Development
- Performance Improvement
- Performance Tracking
Timeline
Patient Placement Representative
Cedars Sinai Medical Center
08.2021 - Current
Senior Administrative Assistant
Cedars Sinai Medical Center
07.2019 - 08.2021
Admitting Representative
Cedars Sinai Medical Center
02.2018 - 07.2019
Nutrition Care Representative
Cedars Sinai Medical Center
11.2016 - 02.2018
Communications and Product Training Specialist
Alorica Philippines
03.2015 - 10.2015
Bachelor of Science - Information And Communications Technology
San Beda University
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