Christopher Campbell
Fort Lauderdale,FL
Summary
Focused, hardworking and goal-oriented team player. An eager individual with an excellent performance and interpersonal history. Committed to customer and colleague satisfaction by developing and maintaining great relationships through effective and efficient communication. Great thinker and initiator who will be useful in liaising between management and associates.
Overview
8
8
years of professional experience
Work History
RTT Specialist, Advanced
Broward County Government
Fort Lauderdale, FL
10.2023 - Current
RTT Specialist
Broward County Government
Fort Lauderdale, FL
09.2021 - 10.2023
- Process incoming transmittals and outgoing dispositions.
- Monitor the Records Management Archive system. i.e.
- Process new users, transmittals, dispositions, retrievals.
- Liaise with various county Archivers, Records Management Coordinators and Custodians.
TELLER
JN Money Services
Lauderdale Lakes, USA
03.2019 - 09.2021
- Process remittances & other monetary transactions
- Resolve issues and problems relating to members’ accounts and transactions by applying various problem-solving techniques, and liaising with colleagues via phone and email
- Provide excellent customer service by applying de-escalating techniques and communicating relevant and resolutive information
- Generate and analyze daily reports.
CUSTOMER CARE SPECIALIST
Teleperformance
North Lauderdale, FL
07.2018 - 01.2019
- First point of customer interaction and escalation
- Involved diffusing each situation by listening, applying problem solving techniques and effectively communicating the appropriate resolution in a timely manner
- Assisted colleagues by sharing information and various techniques to help in resolving customers’ inquiries and complaints
- Analyze and share information on new products/services to customers in a timely manner.
EDITOR & ADVERTISEMENT CREATOR
NEWS, Sun City Radio Ltd
Portmore, Jamaica
01.2017 - 08.2017
- Managed multiple writing and editing assignments in dynamic environment within stated timelines.
- Provided editing, fact-checking and proofreading for various articles.
- Wrote interesting, eye-catching story headlines and summaries.
- Used editing and graphic design tools to create visuals for digital and print use.
- Used audio editing software to mix and master interviews and jingles.
- Shoot and edit videos of entertainers and special guests.
SOCIAL MEDIA MANAGER
Jamrock One Media
St. Andrew, Jamaica
07.2016 - 01.2017
- Developed and implemented strategic social media marketing plans.
- Utilized Twitter, Instagram and Facebook to promote products, services and content.
- Used editing and graphic design tools to create content and visuals for social channels.
- Set and update KPIs after careful analysis of weekly reports on ad campaigns and page traffic.
- Utilized Twitter, Instagram and Facebook to promote products, services and content.
Education
MBA - Human Resources Management
St. Thomas University
Miami Gardens, FL10-2024
Bachelor of Arts - General Studies; Media & Communications and Business Administration
The International University of the Caribbean
08.2017
High School Diploma -
Jonathan Grant High School
06.2007
Skills
- Excellent written and verbal communication (English & Jamaican Patois)
- Customer Service
- Microsoft Suite (Word, Excel, PowerPoint)
- Critical thinking, Multitasking, Data analysis, Problem solving and Conflict resolution
- Graphic designer (Adobe Photoshop and Illustrator)
References
Andre Morrell - Manager, RTT Broward County, (954) 357-7298 | amorrell@broward.org
Maxine Hinds - Regional Manager, JN Money Transfer, 1-866-735-6002 | mhinds@jnmsusa.com
Additional Information
AWARDS
- Jamaica National Money Transfer (USA) Staff Award Accommodating Nature June 2019
- The International University of the Caribbean Honor Roll Graduate August 2017
Languages
English
Native/ Bilingual
Jamaican Patois
Native/ Bilingual
Timeline
RTT Specialist, Advanced
Broward County Government
10.2023 - Current
RTT Specialist
Broward County Government
09.2021 - 10.2023
TELLER
JN Money Services
03.2019 - 09.2021
CUSTOMER CARE SPECIALIST
Teleperformance
07.2018 - 01.2019
EDITOR & ADVERTISEMENT CREATOR
NEWS, Sun City Radio Ltd
01.2017 - 08.2017
SOCIAL MEDIA MANAGER
Jamrock One Media
07.2016 - 01.2017
Bachelor of Arts - General Studies; Media & Communications and Business Administration
The International University of the Caribbean
High School Diploma -
Jonathan Grant High School
MBA - Human Resources Management
St. Thomas University
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