Christopher Cassidy
Boulder City,NV
Summary
Seasoned Operations Manager and talented leader with 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
Work History
Supervisor of Operations
Self Made Enterprises INC.
04.2005 - 01.2023
- Trained team members on sales, products and services to support promotional efforts.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Increased profit by streamlining operations.
- Trained team members on new services and products to support promotional efforts.
- Oversaw appointment scheduling, estimates and completed service provided for clients.
Education
No Degree - Business Management
College of Southern Nevada
Las Vegas, NVGED -
Chaparral High School
Las Vegas, NV06.1992
Skills
- Policy and Procedure Implementation
- Employee Motivation
- Operations Oversight
- Staff Development
- Sales Promotion
- Schedule Oversight
- Recruiting and Hiring
- Staff Training
- Continuous Improvements
- Project Planning
- Project Management
- Sales
- Multi-Site Operations
Timeline
Supervisor of Operations
Self Made Enterprises INC.
04.2005 - 01.2023
No Degree - Business Management
College of Southern Nevada
GED -
Chaparral High School
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