Christopher Casteel
Pomona,CA
Summary
Results-driven manager with a proven track record in elevating customer satisfaction and team efficiency. Expertise in conflict resolution, staff training, and operational supervision.
Overview
5
5
years of professional experience
Work History
Manager
Little Caesars
La Verne, California
02.2021 - Current
- Managed inventory levels and ordered supplies to maintain stock availability.
- Trained new staff on company policies and customer service standards.
- Supervised daily operations to ensure efficient service and product quality.
- Implemented procedures to enhance team communication and workflow efficiency.
- Coordinated scheduling to optimize labor resources during peak hours.
- Conducted regular staff meetings to address concerns and share updates.
- Monitored food safety practices to comply with health regulations.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with industry regulations and company policies.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Citrus High School
Fontana, CA06-2021
Skills
- Inventory management
- Staff training
- Customer service
- Operational supervision
- Food safety compliance
- Scheduling coordination
Timeline
Manager
Little Caesars
02.2021 - Current
High School Diploma -
Citrus High School