Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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CHRISTOPHER CASTELLANO

CHRISTOPHER CASTELLANO

Manassas,VA

Summary

Results-driven property management professional with over a decade of experience in sales, customer service, and operations. Proven track record of exceeding goals, fostering resident retention, and coaching high-performing teams. Recipient of the 2016 Customer Service Superstar Award. Skilled in Yardi, YieldStar, MRI, and CRM platforms.

Overview

10
10
years of professional experience

Work History

Property Manager

Ovation at Park Crest-Bozzuto Management
McLean, USA
02.2024 - Current
  • Lead by example, modeling Bozzuto’s core values and culture
  • Inspire and direct team to achieve occupancy and retention goals through effective sales, marketing, and operations
  • Oversee financial performance and align property results with budgetary expectations
  • Coach team members to understand their impact on the broader business goals
  • Deliver clear, accurate financial and operational reports to ownership groups
  • Foster loyal relationships with residents, vendors, team members, and stakeholders
  • Analyze local competition to strategically position the community
  • Implement targeted marketing strategies in partnership with corporate marketing
  • Maintain a customer-focused environment that earns high satisfaction ratings and reviews
  • Promote employee growth through knowledge sharing, training, and collaboration
  • Successfully led a $6.5M CapEx project from start to completion
  • Tools used: Yardi, Reputation.com, YieldStar, Realync, Hyly

Assistant General Manager

Arcadia Run -Bozzuto Management
Manassas, USA
10.2022 - 02.2024
  • Led daily operations and team performance in a 700+ unit luxury community
  • Drove occupancy through strategic leasing efforts and personalized tours
  • Managed rent collection, delinquency follow-up, and accurate financial reporting
  • Mentored team members, fostering a culture aligned with Bozzuto’s core values
  • Resolved resident concerns efficiently, enhancing community satisfaction
  • Tools used: Yardi, Reputation.com, YieldStar, Realync, Hyly

Assistant Property Manager

Home Properties / Harbor Group
Centreville, USA
02.2017 - 10.2022
  • Oversaw leasing staff: hiring, training, scheduling, and performance reviews
  • Reviewed and approved leasing and renewal files; adjusted resident accounts
  • Coordinated leasing commissions and financial reporting with Property Manager
  • Enhanced resident satisfaction through proactive event planning and retention efforts
  • Conducted unit inspections and managed quality control for make-readies
  • Acted as regional Leasing Ambassador and assisted in transition of newly acquired properties
  • Systems: MRI X, Anyone Home CRM

Leasing Consultant

Home Properties / UDR
Centreville, USA
07.2015 - 02.2017
  • Executed leasing strategies to maintain high occupancy rates
  • Managed market surveys and competitor analysis to inform pricing strategies
  • Prepared leases, managed documentation, and supported resident inquiries
  • Participated in resident events and community engagement initiatives
  • Tools: MRI, LeasingDesk, SafeRent, Microsoft Office

Education

B.A. - Business Administration

Capella University
12.2020

Skills

  • Property Management Systems: Yardi
  • Budget management
  • Financial reporting
  • Customer service
  • Performance coaching
  • Forecast IQ
  • MRI
  • YieldStar
  • Realync
  • Customer Relationship Management
  • Team Leadership & Training
  • Conflict Resolution
  • Event Planning
  • Microsoft Office Suite
  • Social media marketing

Accomplishments

  • 2016 Customer Service Superstar Award
  • Nominated for 2024 Bozzuto Management Award for Resident Retention.

References

References available upon request.

Timeline

Property Manager

Ovation at Park Crest-Bozzuto Management
02.2024 - Current

Assistant General Manager

Arcadia Run -Bozzuto Management
10.2022 - 02.2024

Assistant Property Manager

Home Properties / Harbor Group
02.2017 - 10.2022

Leasing Consultant

Home Properties / UDR
07.2015 - 02.2017

B.A. - Business Administration

Capella University

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CHRISTOPHER CASTELLANO