Christopher Castillo
Granger,Tx
Summary
Accomplished Detention Officer with a proven track record at CoreCivic, T. Don Hutto Detention Center, excelling in emergency response and teamwork. Demonstrated expertise in security procedures and behavioral observation, significantly enhancing facility safety. Skilled in first aid administration and known for exceptional communication, ensuring inmate well-being and operational efficiency.
Overview
12
12
years of professional experience
Work History
Detention Officer
CoreCivic, T. Don Hutto Detention Center
05.2014 - 11.2024
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Attended to feeding, housing, and physical well-being of inmates.
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
Transportation Security Officer
G4S Secure Solutions
06.2021 - 09.2021
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
Crew Trainer
McDonald's
11.2012 - 08.2015
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
Customer Service Representative
World Finance
03.2014 - 05.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Taylor High School
Taylor, TX05.2013
Skills
- Patience and tolerance
- Behavioral observation
- Security procedures
- First aid administration
- Firearm safety
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Decision-making
- Documentation skills
- Detail-oriented
Timeline
Transportation Security Officer
G4S Secure Solutions
06.2021 - 09.2021
Detention Officer
CoreCivic, T. Don Hutto Detention Center
05.2014 - 11.2024
Customer Service Representative
World Finance
03.2014 - 05.2014
Crew Trainer
McDonald's
11.2012 - 08.2015
High School Diploma -
Taylor High School
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