Christopher Charrette
Mechanicville,NY
Summary
Customer-focused professional with a Bachelor's degree in Business and Informatics and over 5 years of retail and leadership experience. Skilled in conflict resolution, team supervision, point-of-sale systems, and customer satisfaction. Excels in fast-paced environments and is passionate about using data and technology to enhance service delivery. I am currently seeking a client-facing role with a technology-driven organization.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
The Home Depot
Latham, NY
05.2022 - Current
- Delivered exceptional customer support by assisting shoppers with product selection, returns, and technical inquiries
- Collaborated across departments to resolve escalated concerns and ensure customer satisfaction
- Trained new hires on system tools and service expectations, improving team efficiency and consistency
- Maintained product knowledge and helped boost department sales through suggestive selling techniques
- Managed high-volume inbound customer calls while addressing in-store issues, balancing multiple priorities to deliver a seamless service experience
Store Supervisor
Rite Aid
09.2018 - 05.2022
- Supervised a team of 10+ employees, overseeing operations, scheduling, and customer service
- Ensured timely resolution of customer complaints and maintained store reputation for high service standards
- Monitored inventory and ordering systems, reducing stock issues and improving in-store availability
- Increased store profitability through effective merchandising and promotional campaigns
Education
Bachelor of Science - Business Administration Major, Management and Information Systems & Business Analytics Concentration
University At Albany – SUNY
Albany, New York05.2025
Associate of Science - Business Administration
Hudson Valley Community College
Troy, New York05.2023
Skills
- Customer Service
- Team Leadership
- Conflict Resolution
- POS Systems
- Data Entry & Reporting
- Retail Operations
- Communication
- Inventory Management
- Microsoft Office Suite
- SQL (Basic)
Timeline
Customer Service Representative
The Home Depot
05.2022 - Current
Store Supervisor
Rite Aid
09.2018 - 05.2022
Bachelor of Science - Business Administration Major, Management and Information Systems & Business Analytics Concentration
University At Albany – SUNY
Associate of Science - Business Administration
Hudson Valley Community College
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