Christopher Chatterton
Farmers Branch,TX
Summary
Knowledgeable Dispatcher with 40 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
9
9
years of professional experience
Work History
Dispatcher
Martin Marietta
Farmers Branch, TX
05.2017 - 02.2024
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Reported delays, accidents or other traffic and transportation situations.
- Supervised driver dispatching, route planning and vehicle tracking for over 200 drivers.
- Managed daily delivery and work schedules to maximize coverage.
- Provided timely updates to customers regarding their orders or requests.
- Answered customer requests with information about product availability, shipping information and status updates.
- Tracked changes in computer system to keep records current and accurate.
- Monitored changes in delivery schedule and communicated changes to customers.
- Dispatched drivers to meet daily delivery needs for company customers.
Dispatcher
NBR Ready mix
Lewisville, TX
06.2015 - 04.2017
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
Education
High School Diploma -
Irving High School
Irving, TX05-1980
Skills
- Driver Communication
- Database Management
- Schedule Management
- Service Coordination
- Work Order Management
- Customer Relations
- Route Navigation
- Data Entry
- Dispatch Coordination
- Delivery Procedures
- Dispatching Procedures
- Adjusting Routes
- Critical Thinker
Affiliations
I enjoy spending as much time as I can with family. Family is the most important thing in my life and I'd be nothing without them and their support.
Timeline
Dispatcher
Martin Marietta
05.2017 - 02.2024
Dispatcher
NBR Ready mix
06.2015 - 04.2017
High School Diploma -
Irving High School
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