Christopher Cobb
Aurora,CO
Summary
Customer service professional seeking a management role. Skilled in training associates and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Care Area Manger
Lennar Homes
03.2017 - Current
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Approved regular payroll submissions for employees as well as maintaining coverage for multiple communities.
- Developed and maintained relationships with customers and suppliers through relationship development and management.
- Improved process efficiency by implementing new processes and correcting poor work habits within my team.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability and morale.
- Performed Quality Assurance/ Management Walks on 350+ homes a year to reduce defects and ensure customer satisfaction
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving results within customer care.
Customer Care Representative
Lennar Homes / CalAtlantic Homes
03.2017 - Current
- Guide Homeowners through the new home buying experience to deliver the highest possible satisfaction from the customer.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Performs quality control inspections to deliver a completed home.
- Works closely with Construction, NHC, and other company areas to ensure the best home buying experience.
- Organizes and prioritizes lists of warrantable items to be completed.
- Responsible for scheduling and managing trade partners to make corrections as well as supervising the completion of work.
- Reduced spending by negotiating beneficial deals to secure ideal rates while assigning expenses/back changes.
- Trained and develop multiple associates.
District Loss Preventions Specialist
King Soopers District 2
01.2015 - 03.2017
- Be able to communicate and solve problems for customers and management.
- Supervised surveillance, detection, and criminal processing related to theft and criminal cases.
- Investigate, protect, and recover the assets of the company.
- Processed and logged accurate and detailed incident reports.
- Reduce shrink and shortages for the company.
- Testify in court and labor hearings.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Trained loss prevention staff, retail managers, and store employees on loss control and prevention measures.
- Collaborated with law enforcement in investigating and solving theft and fraud cases.
Site Supervisor
G4s Secure Solutions
09.2010 - 01.2015
- Oversaw a team of 14 security officers and managed administrative duties, including scheduling and performance evaluations. In addition, I managed and developed individuals under my direct supervision.
- Supervised grounds, employee entrances and exits, and security officers on duty.
- Supervised a team of 6 security personnel at multiple sites during a given shift.
- Conducted security audits monthly to identify potential problems related to physical security, staff safety, and asset protection.
- Be visible and professional to the client and employees.
- Train new and current employees regularly.
Target Protection Specialist
Target
08.2007 - 08.2010
- Protect assets of the store.
- Responsible for the safety and security of employees and guests of the store.
- Be professional and courteous to all.
- Responsible for shrink and shortages by investigating any fraud or loss.
Education
Bachelor of Science - Criminal Justice, Psychology
Metropolitan State University of Denver
Denver, CO05.2014
High School Diploma -
Arapahoe High School
Littleton, CO05.2008
Skills
- MS Windows proficient
- MAC OS proficient
- CCURE
- CCTV
- Sales Force
- CPR Certified
- OSHA 30
- Data Entry
- Creative problem solver
Certification
First Responder, First aid and CPR certified, OSHA 30
Timeline
Customer Care Area Manger
Lennar Homes
03.2017 - Current
Customer Care Representative
Lennar Homes / CalAtlantic Homes
03.2017 - Current
District Loss Preventions Specialist
King Soopers District 2
01.2015 - 03.2017
Site Supervisor
G4s Secure Solutions
09.2010 - 01.2015
Target Protection Specialist
Target
08.2007 - 08.2010
Bachelor of Science - Criminal Justice, Psychology
Metropolitan State University of Denver
High School Diploma -
Arapahoe High School
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