Maribel Nunez
Summary
Customer Care Representative versed in customer support in high call volume environments. Superior cash handling skills and telephone etiquette.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Fiesta Motors
Lubbock, Texas
09.2017 - Current
- Directed calls to appropriate individuals and departments.
- Verified that all customers received receipts for their purchases.
- Operated a cash register for cash, check and credit card transactions with great accuracy.
- Responded to all customer inquiries thoroughly and professionally.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Answered customer telephone calls promptly and in an appropriate manner.
Sales Team Leader
The Children’s Place
Lubbock, Texas
03.2016 - 04.2017
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Mentored new sales associates to contribute to the store’s positive culture.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Asked open-ended questions to assess customer needs.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Stocked and replenished merchandise according to store merchandising layouts.
- Helped drive sales goals and achieve monthly quotas.
Education
High School Diploma - undefined
Estacado High School
2011
Skills
- Retail sales
- People-oriented
- Strong interpersonal skills
- Motivated team player
- Trusted key holder
- Active listening skills
- MS Windows proficient
- Exceptional time management skills
- Excellent work ethic
- Quick learner
- Fluent in Spanish
- Cash handling and management
- Types 35
- WPM
Timeline
Customer Care Representative
Fiesta Motors
09.2017 - Current
Sales Team Leader
The Children’s Place
03.2016 - 04.2017
High School Diploma - undefined
Estacado High School