Open To Work
Christopher Cofield
West Jordan
Summary
Results-driven sales and operations leader specializing in high-volume freight brokerage and collections. Achieved a 98.6% collections rate while improving customer retention and reactivating dormant accounts. Proven ability to streamline operations and drive revenue through strategic relationship management and effective negotiation.
Overview
14
14
years of professional experience
Work History
Regional Client Relations
Freightlink
Murray
01.2025 - 01.2026
- Acted as the primary customer contact for tendered freight, rate quotes, and shipping strategy.
- Prospected and secured clients through targeted outreach and ZoomInfo.
- Monitored customer performance and pipeline activity in HubSpot CRM to identify growth opportunities.
- Negotiated carrier contracts for load booking and managed invoice payments to maintain cash flow.
- Collaborated with Operations Manager to streamline sales-to-ops processes for enhanced operational efficiency.
- Managed complete sales process from initial contact to final delivery. and operations for a growing domestic freight brokerage.
Sr. Logistics Account Manager
Total Quality Logistics
Salt Lake City
01.2021 - 01.2025
- Quoted, coordinated, and booked freight, delivering consultative shipping guidance to optimize client logistics.
- Managed customer relationships and freight activity through Load Manager, enhancing client satisfaction and retention.
- Focused on retaining customers by implementing targeted outreach strategies, reactivating accounts dormant for 6–24 months.
- Achieved a 98.6% collections rate on payable invoices.
- Trained and supervised trainees on sales and logistics fundamentals, fostering new talent and ensuring operational continuity.
Collections Manager
Account Control Technology
Bakersfield
01.2012 - 01.2018
- Supervised production, development, training of 16 portfolio representatives on U.S. Department of Education student loan contract, enhancing team readiness.
- Executed inventory breakdown for strategy implementation; set up, ran, and audited auto dialer campaigns while monitoring staff adherence to Federal Debt Collections Practices Act.
- Trained staff on skip tracing techniques daily to ensure accurate borrower information verification.
- Evaluated employee strengths and weaknesses to guide improvement through targeted feedback during monthly performance reviews.
- Conducted interviews with prospective representatives and exit interviews with discharged employees.
Account Executive / Collection Representative
HP Sears
Bakersfield
11.2018 - 03.2021
- Prospected and managed clients using Salesforce CRM, leveraging initial experience as a Collections Representative to transition into a sales role for third-party collection services.
- Conducted daily cold calls, skip tracing, proposal preparation, and RFP responses, fostering long-term client relationships through consistent follow-up and dedicated service support.
- Recommended revenue-maximizing recovery solutions and contributed to sales strategy development.
- Transitioned back to full-time collections role to provide support and maintain team operations during pandemic shutdown.
Education
Associate of Arts - Business Administration
Santa Ana College
Santa Ana, CASanta Ana, CA
Skills
- Client account management
- Client engagement strategies
- Client retention tactics
- Closing ability
- Retention
- Client satisfaction
- Negotiation tactics
- Conflict resolution
- Operational accuracy
- Process discipline
- Compliance awareness
- Growth
Compensation
Open to Negotiation
Accomplishments
- Top Manager - Q1 2014 - Highest Revenue / Account Resolution
- Top Manager– Q2 2016 - Highest Revenue / Account Resolution
- Top Manager– Q3 2017 - Highest Revenue / Account Resolution
Timeline
Regional Client Relations
Freightlink
01.2025 - 01.2026
Sr. Logistics Account Manager
Total Quality Logistics
01.2021 - 01.2025
Account Executive / Collection Representative
HP Sears
11.2018 - 03.2021
Collections Manager
Account Control Technology
01.2012 - 01.2018
Associate of Arts - Business Administration
Santa Ana College