Self-motivated and Detail-oriented individual with exceptional communication skills. Ability to handle multiple tasks effectively and efficiently in fast-paced environments with a focus on processes and supporting team objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner
Teddy Bears 2 You
09.2019 - Current
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Implemented marketing strategies to increase brand awareness and attract new customers.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Parts Specialist
Centeninial Toyota
01.2017 - 09.2019
Issued parts to technicians to complete customers' repairs.
Served customers in-store and by telephone to answer questions and place orders.
Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Automotive Service Writer
Service King Collision Center
03.2011 - 01.2017
Greeted and registered customers concerns.
Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
Provided customers with estimation of repair costs and reasonable timeline for completion of service.
Followed up with customers about resolved issues to maintain high standards of customer service.