Dynamic, and versatile kitchen professional with demonstrated expertise in customer service, food safety compliance, and order accuracy, ensuring exceptional dining experiences.
Overview
8
8
years of professional experience
Work History
Lead Kitchen Expeditor
ZOTO
Sarasota
05.2025 - 03.2026
Delivered dishes promptly to boost customer satisfaction and dining experience.
Oversaw kitchen workflow to optimize operations during peak hours.
Communicated special requests and dietary restrictions to kitchen staff.
Organized kitchen stations for optimal productivity and safety compliance.
Trained new staff on expediting procedures to ensure consistency and quality.
Maintained cleanliness and organization of the expediting area to meet standards.
Followed proper food-handling techniques while storing ingredients correctly in refrigerators or freezers.
Inspected finished plates for quality assurance purposes before serving them.
Server/Assistant Manager
Olivero
Wilmington
06.2022 - 01.2024
Supervised daily operations of server staff, enhancing service flow and guest experience.
Trained new employees on menu items and service standards.
Resolved customer complaints promptly, contributing to high satisfaction levels and repeat business.
Resolved customer complaints in a timely manner while maintaining professionalism.
Conducted regular meetings with restaurant staff to address performance issues and communicate policy changes, fostering team alignment.
Analyzed operating costs related to labor, food waste and other expenses.
Planned work schedules for servers based on expected business volume.
Server
Libbys Neighborhood Brassiere
Lakewood Ranch
04.2019 - 04.2023
Promoted desserts, appetizers, and specialty drinks to optimize sales.
Implemented feedback from customers to improve service quality and menu offerings.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
LWR Golf & Country Club
Lakewood ranch
03.2018 - 05.2022
Delivered personalized customer service to enhance experiences for club members and guests.
Collaborated with kitchen staff to ensure timely meal delivery.
Maintained cleanliness and organization of dining areas.
Trained new team members on service procedures and standards.
Addressed guest inquiries and resolved issues efficiently to ensure satisfaction during shifts.
Provided exceptional service to high volume of daily customers.
Demonstrated enthusiasm and knowledge of restaurant's menu to guide guests in their selections.