Christopher Cosme
Lorain,OH
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Assistant Service Manager
Premier Toyota
02.2025 - Current
- Coordinated daily operations to enhance team efficiency and service quality.
- Monitored service metrics to identify areas for process improvement.
- Trained staff on best practices for customer service and problem resolution.
- Implemented new scheduling system to optimize resource allocation and reduce wait times.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
Junior Corporate Loan Processor
Crosscountry Mortgage Inc
09.2023 - 12.2024
- Streamlined loan application processes, ensuring compliance with regulatory requirements.
- Reviewed and verified documentation for accuracy and completeness prior to underwriting.
- Managed communication between borrowers, lenders, and real estate agents to facilitate timely transactions.
- Trained junior team members on processing protocols and software systems for improved efficiency.
ATHLETE
NIKE
03.2023 - 09.2024
- Build the bond between consumer and brand by providing superior service, operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays, assist Leads and Managers in training entry level associates, serve as a product knowledge resource for consumers and entry level associates.
- Streamlined our inventory management system to decrease the time it takes to process inventory and locate shipment by 25%.
- Developed a workshop to better educate our staff about the features of our products and best use case scenarios which has led to better sales and improved confidence in the team.
- Assisted with the Chicago Health & Wellness Expo where we saw a 75% increase in our sales metrics compared to the previous year.
MOBILE EXPERT
T-MOBILE
03.2018 - 06.2023
- Promote T-Mobile brand and values, meet monthly sales goals, maintain store inventory, provide excellent customer service.
- #1 in my store Q2 and Q3 2019
- #2 in my district Q2 2019
- Piloted the launch of a nationwide virtual retail program
MORTGAGE BANKER
ROCKET MORTGAGE
01.2022 - 05.2022
- Advise clients on the home buying or refinance process
- Educate clients on how to better manage their mortgages
- Assist clients through the loan process from application to closing
AIRCRAFT MAINTENANCE TECHNICIAN
U.S. AIR FORCE
08.2015 - 07.2021
- Service and maintain aircraft, inspect aircraft for safety and deficiencies, maintain aircraft forms and records.
- Maintain a 98% mission effectiveness rate
- Awarded Air Force Commendation Medal for exemplary service
- Trained new members on aircraft systems and job duties
Education
Diploma -
Lorain Southview High School
07.2008
Skills
- Sales – 6 years
- Customer Service – 8 years
- Fluent in Spanish
- Quality Assurance – 1 year
- Inventory Management – 6 years
- Visual Merchandising – 1 year
- Staff training and development - 3 years
- Schedule coordination 3 years
Timeline
Assistant Service Manager
Premier Toyota
02.2025 - Current
Junior Corporate Loan Processor
Crosscountry Mortgage Inc
09.2023 - 12.2024
ATHLETE
NIKE
03.2023 - 09.2024
MORTGAGE BANKER
ROCKET MORTGAGE
01.2022 - 05.2022
MOBILE EXPERT
T-MOBILE
03.2018 - 06.2023
AIRCRAFT MAINTENANCE TECHNICIAN
U.S. AIR FORCE
08.2015 - 07.2021
Diploma -
Lorain Southview High School
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