Nam Nguyen
Abginton,MA
Summary
Driven professional with over 9 years of experience in sales and customer service, notably excelling at Quirk Mazda by consistently leading in sales. Skilled in client retention strategies and exceptional communication, achieving a high Customer Service Index rating. Proven track record in enhancing customer satisfaction and meeting sales goals through effective operational management.
Overview
9
9
years of professional experience
Work History
Assistant Service Manager
Nucar Toyota
08.2020 - Current
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Enhanced customer satisfaction by consistently providing timely and accurate information on services.
- Managed a high volume of phone calls, emails, and in-person interactions to provide exceptional customer service for diverse clientele.
- Maintained a high Customer Service Index (CSI) rating with an average CSI score of 4.8 out of 5 by handling all customer complaints immediately and appropriately.
Service Client Advisor
Quirk Mazda
03.2018 - 07.2020
- Consistently placing 1st in sales every month from April 2019-July 2020
- Maintained a high Customer Service Index (CSI) rating with an average CSI score of 9.6 out of 10 by handling all customer complaints immediately and appropriately.
- Served as a trusted sales consultant for new and existing customers (walk-ins, phone and online inquires) by providing knowledge and understanding of various services and repair options
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
Salon Owner/Operator
Rose Nails
05.2015 - 03.2019
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Education
Bachelor of Arts - Marketing
Bridgewater State University
Bridgewater, MA05.2017
Skills
- 9 years of sales, customer services and operational experience combined
- Problem-solving abilities
- Effective Communication
- Staff Training and Development
Languages
Vietnamese
Full Professional
English
Native or Bilingual
Timeline
Assistant Service Manager
Nucar Toyota
08.2020 - Current
Service Client Advisor
Quirk Mazda
03.2018 - 07.2020
Salon Owner/Operator
Rose Nails
05.2015 - 03.2019
Bachelor of Arts - Marketing
Bridgewater State University
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