NICHOLAS K. CONOVER
Hamilton,NJ
Summary
Driven Service Advisor with 6 years of dealership experience. Led the emergency setup of MDL's COVID - 19 PCR lab, and facilitated the day to day operations of the robotics department. Outstanding communication and interpersonal skills, with a talent for building strong relationships with guests. Dedicated to providing guests with an exceptional experience, and devoted to continuously learning and developing professionally.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Haldeman Ford
10.2023 - Current
- Elevated customer satisfaction through prompt resolution of service issues and proactive customer support.
- Drove technician performance improvements through regular feedback and continuous improvement efforts.
- Led cross-functional efforts to boost service quality and operational efficiency.
- Streamlined service dispatch process to technicians enhancing organizational efficiency.
Service Advisor
Haldeman Ford
10.2018 - 10.2023
- Boosted customer satisfaction and repeat business by delivering accurate service recommendations and fostering trust.
- Enhanced appointment scheduling and service task coordination, significantly reducing customer wait times.
- Collaborated with the parts department to ensure rapid repairs, reducing vehicle downtime.
Service Advisor
All American Ford
03.2022 - 06.2022
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Robotic Team Lead
Medical Diagnostic Laboratories
08.2021 - 03.2022
- • Ensured project success and quality standards through effective leadership of cross-functional teams.
- Led productivity enhancements through effective project management and streamlined team communication.
- Fostered team performance and skill development with regular training.
Robotic Technician
Medical Diagnostic Laboratories
06.2020 - 08.2021
- Improved robotic system performance and efficiency with regular maintenance and updates.
- Minimized production downtime by quickly resolving equipment issues.
- Worked alongside engineers to tailor robotic solutions to specific workflow requirements.
Service Advisor
Haldeman Ford
10.2018 - 01.2020
- Managed a team of technicians
- Utilized previous experience as a technician to efficiently coordinate service tasks among technicians and reduce wait times.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Shuttle Driver
Haldeman Ford
10.2018 - 12.2018
- Maintained a clean and comfortable vehicle for passengers, promoting a positive travel experience.
- Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
- Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
Cashier
Dollar Tree
09.2018 - 12.2018
- Handled stocking and customer needs as well as politely rang up customers in a timely manner.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Produce Clerk
Saker ShopRite
01.2015 - 01.2018
- Quality assurance for products coming in from deliveries
- Made sure that the produce floor was clean, neatly organized, and well stocked
- Handled price reductions and other tasks for the department
- Worked well as a part of the team and was heavily relied on.
Cashier
Walgreens
01.2014 - 01.2015
- Worked and managed overnight shifts
- Kept store neat and handled stocking with down time, making efficient use of every minute in a shift.
Cashier
Burger King
01.2013 - 01.2014
- Handled customers at the register.
Education
Graphic Arts Design Certificate -
Mercer County Technical School – Sypek Center
Pennington, NJHigh School Diploma -
Nottingham High School
Hamilton Township, NJAssociates Degree in Applied Science - Computer Science
Mercer County Community College
West Windsor Township, NJ06.2018
Skills
Over 6 years of dealership experience
Technical expertise in Ford and Subaru, certified in both brands
Problem solving and conflict resolution
Team building and leadership
Certification
- M5 Management Training
- OSHA Training
Ford and Subaru cross trained certified in both brands
Timeline
Assistant Service Manager
Haldeman Ford
10.2023 - Current
Service Advisor
All American Ford
03.2022 - 06.2022
Robotic Team Lead
Medical Diagnostic Laboratories
08.2021 - 03.2022
Robotic Technician
Medical Diagnostic Laboratories
06.2020 - 08.2021
Service Advisor
Haldeman Ford
10.2018 - 10.2023
Service Advisor
Haldeman Ford
10.2018 - 01.2020
Shuttle Driver
Haldeman Ford
10.2018 - 12.2018
Cashier
Dollar Tree
09.2018 - 12.2018
Produce Clerk
Saker ShopRite
01.2015 - 01.2018
Cashier
Walgreens
01.2014 - 01.2015
Cashier
Burger King
01.2013 - 01.2014
Graphic Arts Design Certificate -
Mercer County Technical School – Sypek Center
High School Diploma -
Nottingham High School
Associates Degree in Applied Science - Computer Science
Mercer County Community College
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