Christopher Cotharn II
Long Beach,CA
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Great Leadership skills but very coachable due to athletic experience. 4 year varsity football started in high school. Full scholarship athlete in college. Voted Team Captain every year.
Overview
14
14
years of professional experience
Work History
I.T. Administrative Assistant
Fresenius Kabi
Chicago, IL
03.2024 - 12.2024
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained positive working relationship with fellow staff and management.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Maintained system security by monitoring access rights of users.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Developed and maintained filing systems for confidential documents and records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Document Formatting
- Proofreading
Quality Assurance Associate
Sam's Club
Matteson, Illinois
08.2022 - 09.2023
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Generated invoices for each order placed by customers.
- Pulled correct product from inventory to pack into appropriate box for customers.
- Complied with consolidation ship dates to facilitate on-time shipments.
- Maintained accurate records of order status changes in database.
Quality Assurance Analyst
ITW Automotive
Richton Park, Illinois
12.2020 - 08.2022
Cashier Team Lead
76 Gas Station
Eureka, CA
11.2017 - 05.2018
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Performed daily opening and closing procedures for the register area.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted and balanced cashier drawers.
- Assisted cashiers with resolving customer complaints and inquiries.
Associate
Walmart
Eureka, California
01.2017 - 07.2017
- Prepared merchandise for purchase or rental.
- Ensured compliance with safety regulations, company policies, and procedures.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Stamped price tags on merchandise, referring to official price lists.
- Tracked outgoing orders to provide shipping status to customers.
- Monitored customer satisfaction levels through surveys and feedback forms.
Assistant Manager
Leslie’s Car Wash
Glen Ellyn, Illinois
12.2014 - 06.2016
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Participated in team meetings and contributed ideas for improving service.
- Detailed inside of vehicles, including scrubbing, shampooing and vacuuming interior.
- Conducted regular inventory of supplies needed to operate the car wash facility efficiently.
- Drove manual and automatic vehicles per day to guide through carwash.
- Used vacuum cleaners and buffers to clean interior of vehicles.
- Operated cash register and processed cash, credit card and check payments.
- Resolved customer inquiries and complaints requiring management-level escalation.
Team Lead
Wing thing Chicken
Chicago, Illinois
03.2011 - 06.2014
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Analyzed key performance indicators to identify effective strategies.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Education
Associate of Arts - Audio Engineering
Illinois Media
Chicago, Illinois05-2023
Associate of Science - Information Technology
College of DuPage
Glen Ellyn, ILBachelor of Science - Information Technology
Humboldt State University
Arcata, CABachelor of Science - Information Technology
University of Phoenix
Tempe, AZSkills
- Mail handling
- Memo preparation
- Research
- Filing
- Complaint resolution
- Account updating
- Member account management
- Email management
- Call center experience
- Data entry
- Proofreading
- Calm demeanor
- Technical support
- Quality assurance controls
- Hospitality and accommodation
- Grammar
- Microsoft Excel
- Product knowledge
- Script adherence
- Assertiveness
- Team collaboration
- Client relations
- Empathy and patience
- Order fulfillment
- Conflict resolution
- Microsoft outlook
- Ticket management
- Server troubleshooting
- User access support
- Incident management
- Software installation
- Database maintenance
- Letter preparation
- Advanced MS office suite
- Customer and client relations
- Professional and mature
- Billing and coding
- Document retrieval
- Data collection
- Office supply management
- OSHA compliance
- Dedicated team player
- Microsoft PowerPoint
- Microsoft
- Document Formatting
- Office administration
Timeline
I.T. Administrative Assistant
Fresenius Kabi
03.2024 - 12.2024
Quality Assurance Associate
Sam's Club
08.2022 - 09.2023
Quality Assurance Analyst
ITW Automotive
12.2020 - 08.2022
Cashier Team Lead
76 Gas Station
11.2017 - 05.2018
Associate
Walmart
01.2017 - 07.2017
Assistant Manager
Leslie’s Car Wash
12.2014 - 06.2016
Team Lead
Wing thing Chicken
03.2011 - 06.2014
Associate of Arts - Audio Engineering
Illinois Media
Associate of Science - Information Technology
College of DuPage
Bachelor of Science - Information Technology
Humboldt State University
Bachelor of Science - Information Technology
University of Phoenix