Christopher Cruz
Lynwood,CA
Summary
Dynamic customer service professional with a proven track record at Apollo Couriers, excelling in customer retention strategies and call triaging. Adept at resolving concerns swiftly while maintaining high satisfaction levels. Recognized for professionalism under pressure and effective documentation skills, contributing to a positive customer experience and team success.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Apollo Couriers
Inglewood, CA
09.2021 - Current
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
Customer Service Associate
Target
Manhattan Beach, CA
10.2012 - 12.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
Education
High School Diploma -
Hawthorne High School
Hawthorne, CA06.2010
Skills
- Customer Retention Strategies
- Call Triaging
- Documentation
- Reading Comprehension
- Punctual
- Work Well Under Pressure
- Professional telephone demeanor
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Apollo Couriers
09.2021 - Current
Customer Service Associate
Target
10.2012 - 12.2025
High School Diploma -
Hawthorne High School