Christopher Cruz
Hyattsville,MD
Summary
Professional Summary
Customer service professional with 5+ years of experience in operational excellence, risk management, cash handling, and money management. Skilled at building strong customer relationships by identifying customers’ wants and needs and connecting them with products and services that provide the best solutions. Proven ability to deliver exceptional service while maintaining accuracy, compliance, and professionalism. Experienced in leadership, coaching, and team building, with a strong commitment to achieving operational goals and enhancing the customer experience.
Overview
5
5
years of professional experience
Work History
Resident Resource Admin
Gates Hudson
Arlington, Virginia
09.2025 - 06.2026
- Managed daily operations of residential properties to ensure tenant satisfaction.
- Coordinated maintenance requests, tracking completion timelines to enhance service delivery.
- Assisted in lease administration and tenant onboarding processes for new residents.
- Improved patient flow, administrative functions, and teamwork.
- Conducted outreach phone calls for company donations, event’s, & county priorities.
- Resolved tenant complaints promptly, ensuring high levels of tenant satisfaction.
- Followed up with high intent leads, providing tailored residency options to increase outreach conversion rates.
Associate Sales Consultant
My Eye Doctor
Greenbelt, Maryland
07.2023 - 09.2025
- Assisted clients in selecting eyewear and selecting prescription options to benefit customer.
- Educated customers & employees on contact lens care and usage procedures.
- Managed inventory and organized displays for optical products.
- Processed patient information using electronic record systems.
- Conducted market analysis to identify new business opportunities.
- Maintained accurate records of customer accounts and sales activities.
- Developed relationships with potential clients through networking events and cold calling.
Assistant operations coordinator
Ikea
College Park, Maryland
03.2022 - 06.2023
- Coordinated daily operations to maintain smooth workflow in the store.
- Assisted in inventory management and stock replenishment processes.
- Supported team members with training on store procedures and systems.
- Communicated effectively with departments to align operational goals.
- Maintained accurate records of all operational activities.
- Managed communications between departments to ensure efficient operations.
Lead Cashier
Target
Silver Spring, Maryland
08.2021 - 03.2022
- Processed customer transactions efficiently at the register.
- Assisted customers with product inquiries and store navigation.
- Managed cash drawer, ensuring accuracy in cash handling procedures and minimizing discrepancies.
- Handled customer complaints at service station, coordinating with support to resolve issues effectively.
- Trained new employees on service expectations, improving customer experience through consistent onboarding.
- Trained around operational excellence to reduce any losses within company.
Education
High Point Highschool
Beltsville, MDSkills
Customer Service Professional experienced in operational management, risk assessment, and financial transactions Built strong relationships by identifying customer needs and providing tailored solutions Delivered exceptional service while ensuring compliance and fostering team collaboration
Customer Service Professional experienced in operational management, risk assessment, and financial transactions Built strong relationships by identifying customer needs and providing tailored solutions Delivered exceptional service while ensuring compliance and fostering team collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Resident Resource Admin
Gates Hudson
09.2025 - 06.2026
Associate Sales Consultant
My Eye Doctor
07.2023 - 09.2025
Assistant operations coordinator
Ikea
03.2022 - 06.2023
Lead Cashier
Target
08.2021 - 03.2022
High Point Highschool