Christopher Cruz Hernandez
Lancaster
Summary
Motivated undergraduate with strong customer service, multitasking, and time management skills. Resourceful team player adaptable to changing conditions, committed to delivering exceptional service. Eager to learn and develop professionally while contributing to business success and ensuring positive customer experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Visitor Services Team Member
The Lancaster Science Factory
Lancster
05.2025 - 08.2025
- Maintained cleanliness and organization of exhibit areas and workspaces.
- Guided guests through exhibits, explaining purpose and function to enrich understanding.
- Contributed to team meetings, sharing insights on daily tasks and potential improvements.
- Prepared materials and assisted attendees for special events, enhancing guest experience.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Focused on quickly mastering tasks to enhance overall team productivity.
CAP 2 Stocker
Walmart
Lancaster
05.2024 - 11.2024
- Packed and unpacked items, checking breakables before stocking on shelves.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Recovered products from multiple departments and returned to correct sales floor locations.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Inspected merchandise for wear or defects and disposed of damaged items.
- Identified and reported warehouse hazards or quickly resolved with minor supervision.
- Maintained a safe, clean environment by sweeping floors, removing empty boxes and disposing of trash.
JUNIOR STAFF MANAGER
Boys and Girls Club of Lancaster
Lancaster
06.2023 - 08.2023
- Utilized interpersonal skills to foster positive relationships with staff and children
- Encouraged creative thinking among team members by providing them with an environment conducive for innovation
- Resolved conflicts among team members and children of the summer camp through active listening, open communication, and problem-solving tactics
- Assessed employee workloads regularly to ensure that all tasks were completed efficiently
- Developed effective strategies for improving the time children spent within the campgrounds
- Collaborated with senior management to set departmental goals and objectives
Education
Bachelor of Science - Psychology
Arcadia University
Glenside, PA05-2029
High School Diploma -
J.P. McCaskey High School
Lancaster, PA06-2025
Skills
- Staff Development
- Time Management
- Analytical Thinking
- Employee Engagement
- Conflict Resolution
- Active Listening
- Positive Attitude
- Adaptability and Flexibility
- Professional and Courteous
- Decision Making
- Quality Assurance
- Organizational skills
- Adaptability and flexibility
- Time management
- Problem-solving
- Area and facility cleaning
- Money handling
Certification
Adult and Child First Aid/CPR/AED
References
- Debora Hernandez, Mother, Registered Nurse, (717) 330-9819, deborahernandez19@yahoo.com
- Freddie Ramos, Boss/Basketball Coach, Director Of Operations, Boys And Girls Club Of Lancaster, (717) 715-3986, FRamos@bgclanc.org
- Karen Schloer, Higher-up Boss, CEO, Boys And Girls Club Of Lancaster, (717) 278-8553, kschloer@bgclanc.org
- Corey, Manager of Cap Stock 2 at Walmart, Manager, +1 (717) 476-2492
Languages
Spanish, Native
Timeline
Visitor Services Team Member
The Lancaster Science Factory
05.2025 - 08.2025
CAP 2 Stocker
Walmart
05.2024 - 11.2024
JUNIOR STAFF MANAGER
Boys and Girls Club of Lancaster
06.2023 - 08.2023
Bachelor of Science - Psychology
Arcadia University
High School Diploma -
J.P. McCaskey High School