CHRISTOPHER CUMMINGS
Lincoln,NE
Summary
Detail-oriented and highly organized professional with a strong track record of managing time-sensitive operations, resolving complex issues, and delivering exceptional customer service. Experienced in coordinating across multiple departments, maintaining accurate records, and ensuring efficient workflow under pressure. Skilled in negotiation, scheduling, and operational support, with a proactive approach to minimizing delays and driving on-time delivery. Excellent communicator and problem-solver, committed to teamwork and continuous improvement. Holds an active Nebraska Property and Casualty Insurance Producer’s License.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Collection Agent
NCB Managment Services
06.2019 - 12.2024
- Negotiated payment arrangements and settlements with delinquent customers
- Maintained compliance with industry regulations and company policies while achieving collection goals
- Provided excellent customer service to resolve account issues and ensure customer satisfaction
- Consistently met or exceeded monthly performance targets
Senior Account Manager
Interstate Auto Group/Carhop
03.2016 - 04.2019
- Negotiated payments from delinquent customers to reduce delinquency rates
- Managed a customer portfolio to maintain low delinquency levels
- Addressed various customer service issues effectively
Insurance Agent
Velapoint Personal Insurance
10.2014 - 02.2016
- Obtained and maintained health and life insurance licenses across Oregon and 15 other states
- Assisted customers in selecting health plans tailored to their needs
- Provided follow-up consultations to ensure customer satisfaction and benefit maximization
- Handled inbound customer calls and generated outbound calls to prospective clients
Assistant Manager
Walker Tire/Quick Nicks
10.2012 - 09.2014
- Oversaw daily operations, including business development and client relations
- Directed training, recruitment, and onboarding for new hires
- Managed financial responsibilities, including accounting and financial analysis
- Developed and implemented strategies to improve overall team performance
Outbound Sales Representative
Dr Leonards Healthcare
02.2009 - 09.2012
- Processed customer orders via phone for a variety of products from a mailorder catalog, ensuring accuracy and efficiency
- Delivered exceptional customer service by addressing inquiries and resolving issues for existing orders, maintaining high customer satisfaction
- Promoted and sold membership programs to existing customers, effectively communicating benefits to drive engagement and retention
Education
High School Diploma - General High School Curriculum
Lincoln High School
Skills
- Strong Verbal and Written Communication
- Conflict Resolution and Problem-Solving
- Time Management and Prioritization
- High Attention to Detail and Accuracy
- Customer Service and Relationship Management
- Scheduling and Coordination
- Data Entry and Record Keeping
- Team Collaboration and Support
Certification
Nebraska Property and Casualty Insurance Producer’s License.
Timeline
Senior Collection Agent
NCB Managment Services
06.2019 - 12.2024
Senior Account Manager
Interstate Auto Group/Carhop
03.2016 - 04.2019
Insurance Agent
Velapoint Personal Insurance
10.2014 - 02.2016
Assistant Manager
Walker Tire/Quick Nicks
10.2012 - 09.2014
Outbound Sales Representative
Dr Leonards Healthcare
02.2009 - 09.2012
High School Diploma - General High School Curriculum
Lincoln High School
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